Welcome to Answer Me Online: Your direct link to our Learning Center Phone and Email Help Lines. The questions posted here come directly from those being asked of our Experts by eligible employees like you. If there's something puzzling you about your plan, check here first, because chances are someone else has been wondering about it, too.
Commuter Order
How do I enroll for Parking Pay My Provider?
After logging into your account, click on “Place Commuter Order” from the menu on the main Commuter page, and then select the Parking option. Choose “I have contracted a space and pay a monthly fee to part there throughout the month.” The site will return a list of parking providers in your area. Choose your provider from the menu*. Confirm your garage’s information, input your monthly expense and parking garage account number, and then complete your order. Remember to cancel your existing parking deduction if you already have one.
*(This should pull up your garage’s information. If it does not, there is a link that will take you to a page where you can manually input your garage’s information.)
How do I make changes to my commuter order?
To make a change, log into your account: (1) Click on the Commuter Tab and under your Account Dashboard, you will see "Click to Change / Cancel" and (2) Simply click on that link and you can change or cancel your Election amount for the month.
How do I add funds to my WMATA SmarTrip card?
To add the value to your SmarTrip card, go to any Pass/Fare card machine at any Metro station and: (1) Touch your SmarTrip card to the circular target and follow the prompts and (2) Select Upload Smart Benefits.
I have pass delivery concerns - Before the 1st?
WageWorks makes every effort to ensure that passes are mailed out in time so they can be received by the first of the benefit month. If you do not receive your order by the first, please contact WageWorks within the first three business days of the month. If your employer’s plan provides for reimbursement of undelivered orders, you will be instructed to purchase your exact order directly from your public transportation or vanpool service and will be provided with a Special Handling Form with which you can request reimbursement. The Special Handling Form must be received no later than the 10th of the benefit month to be accepted for reimbursement up to the cost of your regular WageWorks monthly order.
I have pass delivery concerns - After the 3rd business day of the Month?
We apologize for the difficulty you have encountered in not receiving your monthly pass. Unfortunately, in order for us to process your reimbursement in this situation, you are required by your WageWorks’ User Agreement to contact us within the first three business days of the benefit month. In the future, please contact WageWorks as quickly as possible to report the situation so a corrective action can be taken.
I missed the deadline for next month. What do I do?
Unfortunately, you will have to wait until the following month.
Can I get my transit pass automatically without having to come back to the Commuter Spending Account Web site every month?
Yes. By selecting Every Month when you configure your transit selection, you will automatically receive your transit pass and you will not need to come back to the Commuter Spending Account unless you wish to make a change to the monthly frequency or to the type of pass.
