Welcome to Answer Me Online: Your direct link to our Learning Center Phone and Email Help Lines. The questions posted here come directly from those being asked of our Experts by eligible employees like you. If there's something puzzling you about your plan, check here first, because chances are someone else has been wondering about it, too.
Commuter Reimbursement
How does the Transit Pay Me Back option work?
The transit Pay Me Back for transit passes option is available if WageWorks does not offer the transit pass you require or if we cannot provide you with a WageWorks Commuter Card because of an employer or transit agency restriction.
When you enroll for Pay Me Back, you tell WageWorks the amount of your monthly expense and provide information about the parking facility or transit agency you use.
As soon as the first day of a benefit month for which you are enrolled in a Pay Me Back election you can file a claim for reimbursement. We recommend all Pay Me Back claims be filed online at the WageWorks Web site.
Once your claim is received and processed, a reimbursement will be issued to you via your paycheck or check or direct deposit.
How do I file a Pay Me Back claim for either Public Transportation or Parking?
Login into your account and from the Commuter main page select "Request Pay Me Back from the “Manage My Accounts” menu. Here, you can review your Pay Me Back activity and history. Claims for a given benefit month can be filed on the first day of that month. If you have sufficient funds, a "File Online Claim" button will appear next to the respective month. Clicking on the button will take you to a claims page, where you will be asked to provide information about your claim, e.g. amount, name of parking facility or transit provider, etc. If you are claiming an amount less than your election, and you would like to use the unclaimed funds to reduce the amount of your next payroll deduction, click "Yes" when asked "Use balance to pay for next Commuter order?" otherwise click "No." Once you confirm, you will see the successfully submitted claim from the Commuter page of your site.
How long do I have to file my claim?
You have six months from the end of the month to file claims for reimbursement from your Pay Me Back account. Be sure to check the deadline for each benefit month on the Account Activity page for this account. If you have a balance remaining after the deadline, you will receive a credit in that amount which will automatically be applied toard your next Commuter deduction. For transit, a benefit month is defined as the month in which the transit pass is useable. For parking, it is the month in which you can actually park.
