Welcome to Answer Me Online: Your direct link to our Learning Center Phone and Email Help Lines. The questions posted here come directly from those being asked of our Experts by eligible employees like you. If there's something puzzling you about your plan, check here first, because chances are someone else has been wondering about it, too.
Dependent Care Claim/Payment
What is the turn around time for processing a Dependent Care reimbursement request?
You can submit a reimbursement request at any time during the same plan year when the expense was incurred. You can also log into your account at any time to see how long you have to spend or claim your funds. Or please contact customer service at 1-877-924-3967.
Can I change my election if I use up all the funds in my account before the end of the year?
No. You can only change the amount you are contributing if you have a qualifying life event, such as marriage, divorce or the birth of a child.
Are over the counter (OTC) weight-loss items eligible?
Yes. However, you will need to submit a doctor’s statement with your reimbursement request verifying that the patient's diagnosis is obesity and that the OTC was prescribed to treat obesity. Keep in mind, an FSA will not pay for the cost of food supported by a weight-loss program.
What is a Letter of Medical Need or Doctor's Statement?
The IRS requires that medical expenses reimbursed through an FSA must be primarily for the diagnosis, treatment or prevention of disease. For example, your doctor may prescribe a vitamin to treat your medical condition. Because vitamins are generally considered an ineligible expense, you will need a letter from your medical provider detailing the type of service rendered and the treatment necessary.
What if I leave the company or retire during the year and still have money in my account?
You will be reimbursed for any eligible expense incurred before the date you retire or leave the company. Under IRS regulations, any remaining funds in the account must be forfeited. Any expenses you incur after the end of your employment is not eligible for reimbursement.
What is the grace period?
The grace period allows you additional time to spend the dollars that are in your FSA. Your employer must elect grace period in order for you to participate. To find out if your employer offers the grace period log into your account or call customer service at 1-877-924-3967.
How will I know what items / services are covered under the FSA?
Click here for a standard list of eligible items and services.
