Welcome to Answer Me Online: Your direct link to our Learning Center Phone and Email Help Lines. The questions posted here come directly from those being asked of our Experts by eligible employees like you. If there's something puzzling you about your plan, check here first, because chances are someone else has been wondering about it, too.

Health Care Card

• Why did my claim pay towards my health care card transaction instead of reimbursing me?
• How do I obtain the available balance on my Health Care Card?
• If I use my Health Care Card, do I still need to keep my receipts?
  
  

Why did my claim pay towards my health care card transaction instead of reimbursing me?
Most likely, you had a Card transaction that needed additional verification. If after 45 days a transaction is still not verified, WageWorks will deduct the amount of that transaction from any future Pay Me Back claim that you submit.

How do I obtain the available balance on my Health Care Card?
You can obtain the balance on your health care card by logging into your account or by calling customer service at 1-877-924-3967

If I use my Health Care Card, do I still need to keep my receipts?
Yes, you are required to keep your receipts even if you use your Health Care Card.