Welcome to Answer Me Online: Your direct link to our Learning Center Phone and Email Help Lines. The questions posted here come directly from those being asked of our Experts by eligible employees like you. If there's something puzzling you about your plan, check here first, because chances are someone else has been wondering about it, too.
Health Care Claim/Payment
What is the deadline for submitting a reimbursement request?
You can submit a reimbursement request at any time during the same plan year when the expense was incurred. You can also log into your account at any time to see how long you have to spend or claim your funds. Or please contact customer service at 1-877-924-3967.
I've been asked to submit a card verification form (CUV) and it asks for a detailed receipt. What details need to be included?
The following five pieces of information are required to help ensure the approval of your claim:
- The date service was provided;
- The type or description of service provided;
- The name of the service provider;
- The name of the patient;
- The amount of the expense incurred.
Please also make sure the receipts are legible, which is especially important for fax transmittals. Carbonless (NCR) receipt copies should also be copied on plain paper before faxing. When transmitting credit card receipts, please cross out the first 12 numbers of your account for your security.
What is the deadline to enroll / change / cancel Pay My Provider?
To request a Pay My Provider transaction, you must have your request in place 10 days prior to the date that you want us to mail out the payment and the payment mail date is no more than 10 days to the service date.
Why did my claim pay towards my health care card transaction instead of reimbursing me?
Most likely, you had a Card transaction that needed additional verification. If after 45 days a transaction is still not verified, WageWorks will deduct the amount of that transaction from any future Pay Me Back claim that you submit. Click here for a full explanation of Card Verification and more information on how you can improve your Card experience.
What is a Letter of Medical Need or Doctor's Statement?
The IRS requires that medical expenses reimbursed through an FSA must be primarily for the diagnosis, treatment or prevention of disease. For example, your doctor may prescribe a vitamin to treat your medical condition. Because vitamins are generally considered an ineligible expense, you will need a letter from your medical provider detailing the type of service rendered and the treatment necessary.
What is the turn around time for processing a Health Care reimbursement request?
It typically takes between 4 to 6 days from the time you submit a claim to when it is adjudicated and either a check or Explanation of Benefits (EOB) is issued or a direct deposit is made. It may take longer for you to receive your check, direct deposit, or EOB, depending on your location and situation.
Where can I obtain additional rembursement forms?
You may download claim forms online from here, or from the homepage of this site.
How can I check the status of my reimbursement?
You may check the status of your request by logging in to your account, or by calling customer service at 1-877-924-3967.
How do I receive my reimbursements by direct deposit?
You may sign-up for direct deposit online. After logging in, select “edit my profile” from your plan page and follow the instructions to change your payment option.
