Learning Center

Help. The Easy Way

Sometimes it helps to ask an expert. It can even help more if you know what or how to ask. On this page, you’ll find tips from our experts on using the Learning Center Phone to get the answer you need quickly and easily.

  Live Expert Advice Via the Learning Call Center
WageWorks’ expert Customer Service Representatives are standing by ready to help you with any question you may have regarding your program or account Monday through Friday, 8 am to 8 pm EST. Just call 1.877.WageWorks (877.924.3967)

 
 

A Few Things to Keep in Mind When Getting Help

Q: What is an IVR (Interactive Voice Response)?
A: Interactive voice response, or IVR, is a computerized system that allows a person, typically a telephone caller, to select options from a voice menu and otherwise interact with the computer phone system. Generally the system plays a pre-recorded voice prompt and the caller presses a number on a telephone keypad to select an option - i.e. "press 1 for yes, press 2 for no". Some IVR systems can also recognize the caller's simple spoken answer such as "yes", "no", more complex words, sentences and business names, or a number as a valid response to the voice prompt.

Q: How can I use the IVR (Interactive Voice Response) feature?
A: The IVR is a tool for participants to self serve and also to obtain valuable account information during non-business hours.