Did you ever have a teacher tell you that there’s no such thing as a bad question? At WageWorks, we agree. While we strive to make your WageWorks experience as simple and straightforward as possible, we know that questions arise along the way.
We recently received the following questions from WageWorks participants and wanted to share the answers with our broader audience, in case the information helps others—like you!
Q: Why do I need to submit receipts?
A: When it comes to receipt requirements for FSAs, HSAs, and other pre-tax benefits, the IRS makes the rules. The IRS mandates that all requests for reimbursement are accompanied by the appropriate supporting documentation. Even when you use your WageWorks® Healthcare Card to pay for eligible expenses, you may still need to provide a receipt. Therefore, it’s wise to save each and every receipt—just in case.
Q. Why do I need to submit a receipt after using my WageWorks Healthcare Card?
A. If we aren’t able to automatically verify the transaction was for an eligible expense, you may be required to submit a receipt after using your WageWorks Healthcare Card. This may happen if the vendor where you made the purchase does not have an IRS-approved Inventory Information Approval System (IIAS) in place. Pharmacies often feature the system, Dr.’s offices, like a dentist, frequently don’t.
The good news is that it is quick to verify expenses by using the WageWorks EZ Receipts® mobile app, or submitting a receipt online or via fax—whichever is easier for you.
Q. What’s the best method to ensure proper reimbursement?
There are three ways to submit a receipt and claim for reimbursement:
1) Through the WageWorks EZ Receipts app. Log into your WageWorks account on the EZ Receipts app, click “Submit New Receipts”, and follow the prompts to submit a claim. You can also snap a picture of your receipt and save it to use when you file your claim.
2) Log into your account at www.wageworks.com. Click on “Submit Receipt or Claim” and then select “Pay me Back.” Enter payment information and select “Submit Claim.” Upload digital copies of your receipts if you have them.
3) Via fax or mail: Claims for reimbursement may be entered online and a completed form may be printed and faxed or mailed with your supporting documentation. Fax: 877-353-9236 , U.S. Mail: CLAIMS ADMINISTRATOR, P.O. Box 14053, Lexington, KY, 40512.
Q. What constitutes a valid receipt?
A. To make sure claims are processed quickly, please make sure that your receipts and documentation include five pieces of information:
- Patient's Name. The name of the person who received the service or for whom the item was purchased. For retail store purchases, this information may be excluded.
- Provider's Name. The provider that delivered the service or the merchant where the item was purchased.
- Date of Service. The date when services were provided or the item was purchased.
- Type of Service. A detailed description of the service provided or item purchased. A bag tag is sufficient for prescriptions.
- Cost. The amount paid for the service or product and/or the portion that is not reimbursed through your insurance carrier.
It’s also important to know that credit card receipts, canceled checks, and balance forward statements do not meet the requirements for acceptable documentation.
For answers to additional questions about receipts, claims and reimbursements, visit the FAQ page on our website.
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