Support & FAQ

Return to Support & FAQ

Transit

View All Questions

When can I enroll in, change, or cancel my enrollment in my Commuter Transit Account?
At any time! But keep in mind that there is a deadline for when your order should be placed/changed/cancelled. Log into your WageWorks account to find out your deadlines for changing or canceling orders.

Was this answer helpful to you? Yes No

Permalink Share

What is a Commuter Transit Account?
A Commuter Transit Account is a pre-tax benefit account used to pay for public transit—including train, subway, light rail, bus, and ferry—as part of your daily commute to work. It’s a great way to put extra money in your pocket each month and make your commute more convenient and affordable. You may contribute to your account up to $260 per month on a pre-tax basis to pay for transit expenses, which means you end up paying less in taxes and taking home more of your paycheck.

Was this answer helpful to you? Yes No

Permalink Share

What is a Commuter Vanpool Account?
A Commuter Vanpool Account is a pre-tax benefit account used to pay for vanpools as part of your daily commute to and from work. It’s a great way to put extra money in your pocket each month and make your commute more convenient and affordable. You may set aside up to $260 dollars per month on a pre-tax basis to pay for vanpool expenses, which means you take home more of your paycheck every month.

Was this answer helpful to you? Yes No

Permalink Share

How does a vanpool work?

A vanpool can be organized by a company or by an individual. An eligible vanpool has seating for 6 or more adult passengers. Fifty percent of a vanpool seating capacity is used for employee transport, and 80 percent of the mileage is to transport employees.

You can use your Commuter Vanpool Account to pay your vanpool provider directly or get reimbursed for vanpool expenses you pay out of pocket.

Was this answer helpful to you? Yes No

Permalink Share

What happens to the money in my Commuter Transit Account when I leave my employer?
If your employer has the Commuter Account Model or Commuter Express benefit program, any scheduled recurring order will be cancelled on the date of your termination or the date that WageWorks receives your termination date from your employer—whichever date is later. If your employer has the Commuter Account Model and you have unused funds in your account, you may submit new ordering instructions, and you have ninety (90) days from the date of termination of your employment to use the funds in your account for eligible expenses. Any unused pre-tax funds will be forfeited to your employer, and any post-tax funds will be refunded to you at the end of the ninety (90)-day period. If your employer has the Commuter Express benefit program and you have unused funds in your account, unused pre-tax funds will be forfeited to your employer before the next ordering deadline.

Was this answer helpful to you? Yes No

Permalink Share

What happens to the money in my Commuter Transit Account when I leave my employer and I have a Pay Me Back claim pending?
If you have a Pay Me Back claim that has not yet been reimbursed, you have up to 180 days from the last day of the benefit month to submit your request for reimbursement. Please note that the expense must have been incurred while you were still employed. Unclaimed funds are forfeited back to your employer at the end of the 180-day period.

Was this answer helpful to you? Yes No

Permalink Share

Can I get my transit pass automatically every month?
Yes! It's easy to automatically receive your transit pass each benefit month. Log into your WageWorks account and select "Every Month" when you make your transit pass election. Keep in mind that you can change the monthly frequency or type of pass you receive by logging into your account and changing your pass election settings.

Was this answer helpful to you? Yes No

Permalink Share

How do I enroll in a Commuter Transit Account?
You can enroll at any time—there’s no need to wait for the next Open Enrollment period. Click here to register for a WageWorks account. Once you're logged into your WageWorks account, simply click the "Place Your Order" button under Commuter Account and sign up immediately.

Was this answer helpful to you? Yes No

Permalink Share

How do I place a commuter transit order?
It's easy! Log into your WageWorks account and click the Place Your Order button under Commuter Transit Account.

Was this answer helpful to you? Yes No

Permalink Share

Can I pay for park-and-ride and transit separately?
Yes! Per IRS regulations, you can use up to $260 per month pre-tax for qualified parking expenses, such as those for park-and-ride, and you can use up to $260 per month pre-tax for qualified transit expenses. All you have to do is sign up for both a Commuter Parking Account and a Commuter Transit Account, and you can save up $520 pre-tax per month on qualified commuting expenses.

Was this answer helpful to you? Yes No

Permalink Share

How much can I contribute to my Commuter Transit Account each month?
The pre-tax contribution limit is $260 per month. Please keep in mind that this limit is set by the IRS and can change each year.

Was this answer helpful to you? Yes No

Permalink Share

How do I use my Commuter Transit Account to pay for eligible transit expenses?
There are four ways to use your Commuter Transit Account to pay for eligible transit expenses
1. Buy My Pass. You can select the transit pass you want, and it’s delivered to your home or office.
2. Pay By Prepaid Card. Depending on your employer’s plan, you may use the convenient WageWorks Commuter Card to pay for eligible transit expenses directly from your account.You can use your card at transit agency ticket machines and on many transit agency websites.
3. SmartCards. You can choose to have funds from your account loaded directly to your transit agency's SmartCard.
4. Pay By Voucher. You can place an order for a voucher that you can use to purchase your transit pass where vouchers are accepted.
To select your payment option, just log into your WageWorks account.

Was this answer helpful to you? Yes No

Permalink Share

What kinds of expenses are not covered by my Commuter Transit Account?
You may use your WageWorks Commuter Transit Account to pay for commuting to and from work using public transportation. You may not use your account to pay for:
- Fuel, mileage, or other costs you incur in operating a vehicle
- Payments to a fellow participant in a carpool or to a friend who drives you to work.
- Taxis
- Tolls
- Traffic tickets
If you have a WageWorks Commuter Parking Account, you use this account to pay for parking at your workplace. You may not use this account for:
- Parking at your personal residence
- Parking at your spouse's place of work
- Parking at a mall or similar location where you stop on your drive to or from your place of work
- Parking at an airport for taking an airplane to work
- Costs that have been or will be paid by your employer, such as for a business trip
Please keep in mind that these rules are set by the IRS—not WageWorks.

Was this answer helpful to you? Yes No

Permalink Share

Why can’t I see my Commuter Transit Account on the WageWorks EZ Receipts(R) mobile app?
There are limited circumstances under which you can use the WageWorks EZ Receipts mobile app to manage your Commuter Transit Account. Your Commuter Transit Account will be visible through the mobile app ONLY if you have the WageWorks Commuter Card or you've elected the Pay Me Back payment option associated with your Commuter Transit Account.

Was this answer helpful to you? Yes No

Permalink Share

How do I find transit agencies in my area?
It’s easy! Log into your WageWorks account to find a transit agency in your area.
If you are new to WageWorks, you should first register for your WageWorks account:
1. Go to Employee Registration
2. Select "Enroll in Commuter"
3. Click the "Transit" button to review your options
Was this answer helpful to you? Yes No

Permalink Share

When will I receive my transit pass?
You will receive your transit pass in the mail before the first day of the benefit month. For example, a November pass will arrive during the last week of October.

Was this answer helpful to you? Yes No

Permalink Share

What happens if I miss my deadline to place my transit order for next month?
Sorry, if you miss the deadline you need to wait until the following month to place your order again.

Was this answer helpful to you? Yes No

Permalink Share

What do I do if I haven’t received my transit pass?

First, log into your WageWorks account to make sure that you placed your order on time and that you provided the correct home mailing address. Missed order deadlines and incorrect home mailing addresses are the most common reasons why people don’t receive their transit passes.

If you met your order deadlines and provided the correct home mailing address but your transit pass was not delivered on time, you can be reimbursed for your order. Please call WageWorks Customer Service at 1-877-924-3967.

Was this answer helpful to you? Yes No

Permalink Share

What do I do if my Premium TransitChek® MetroCard® is not working?

If your Premium TransitChek® MetroCard® is damaged and does not work, you can have a replacement card mailed to you. Just log into your WageWorks account or call WageWorks Customer Service at 1-877-924-3967. Or you can pick up a replacement card by stopping by our office at:

TransitChek
36 West 44^th Streeth, Suite 1202
New York, NY 10036
(Between 5^th and 6^th Avenue)

Was this answer helpful to you? Yes No

Permalink Share

Why haven't funds been loaded to my WageWorks® Commuter Card?

It depends. It could be that you didn’t place your order correctly, or you missed the deadline for placing orders for the month, or more time is needed for your funds to show up on your card.

Log into your WageWorks account to check your card balance and make sure you placed your order correctly and met the order deadline.

Was this answer helpful to you? Yes No

Permalink Share

How do I change my Smart Card order?

It's easy. Log into your WageWorks account and click on the smart card order you wish to change. If there is no option to change the order, you need to cancel the current order and place a new order. Be sure to keep your smart card available in case you need to re-enter your card’s serial number when you create your new order.

If you have questions about your smart card, we recommend that contact the transit agency that issued it.

Was this answer helpful to you? Yes No

Permalink Share

What happens to the money on my WageWorks Commuter Card when I leave my employer?

It depends on the type of Commuter Transit Account your employer has set up. If you have a prefunded account, you have 90 days after you leave your job to use the money on your WageWorks Commuter Card to place orders. If you don’t have a prefunded account and you leave your employer, there won’t be any money on your card to use to place orders. Ask your employer what kind of account your have.

If you think a change may be coming, please log into your WageWorks account and update your elections appropriately.

Was this answer helpful to you? Yes No

Permalink Share

How much can I contribute to my Commuter Vanpool Account each month?
For 2018, the pre-tax contribution limit is $260 per month. Please keep in mind that this limit is set by the IRS and can change each year.

Was this answer helpful to you? Yes No

Permalink Share

How do I use my Commuter Vanpool Account?
There are three ways to use your Vanpool Commuter Account to pay for eligible vanpool expenses:
1. Buy My Pass. You can select your vanpool pass/voucher by logging into your WageWorks account, and WageWorks delivers your pass/voucher directly to your home or office.
2. Pay Me Back. You can have funds deposited directly into your bank account or a check mailed to reimburse you for eligible expenses you've already paid.
3. Pay My Provider. You can arrange for your service provider to be paid directly from your account.
Was this answer helpful to you? Yes No

Permalink Share

How do I enroll in a Commuter Vanpool Account?
You can enroll at any time—there’s no need to wait for the next Open Enrollment period. Click here to register for a WageWorks account. Once you're logged into your WageWorks account, simply click the Place Your Order button under Commuter Account and sign up immediately.

Was this answer helpful to you? Yes No

Permalink Share

What kind of vehicle must be used for transportation to and from work in order to be considered a vanpool?
The vehicle must have a seating capacity of at least six adults, not including the driver. At least 80% of the vehicle's mileage must be for:
1. Transporting employees between their residences and their place of employment; and
2. Used on trips during which the number of employees transported for work be at least 50% of the adult seating capacity, not including the driver.
Was this answer helpful to you? Yes No

Permalink Share

When can I enroll in, change, or cancel my enrollment in my Commuter Vanpool Account?
At any time! But keep in mind that you won't be refunded for cancelling orders already placed after certain dates or when payments are already made. Log into your WageWorks account to find out your deadlines for changing or canceling orders.

Was this answer helpful to you? Yes No

Permalink Share

What happens to the money in my Commuter Vanpool Account when I leave my employer?
If your employer has the Commuter Account Model or Commuter Express benefit program, any scheduled recurring order will be cancelled on the date of your termination or the date that WageWorks receives your termination date from your employer—whichever date is later. If you have unused funds in your account, you may submit new ordering instructions, and you have ninety (90) days from the date of termination of your employment to use the funds in your account for eligible expenses. Any unused pre-tax funds will be forfeited to your employer, and any post-tax funds will be refunded to you at the end of the ninety (90)-day period.

Was this answer helpful to you? Yes No

Permalink Share

What happens to the money in my Commuter Vanpool Account when I leave my employer and I have a Pay Me Back claim pending?
If you have a Pay Me Back claim that has not yet been reimbursed, you have up to 180 days from the last day of the benefit month to submit your request for reimbursement. Please note that the expense must have been incurred while you were still employed. Unclaimed funds are forfeited back to your employer at the end of the 180-day period.

Was this answer helpful to you? Yes No

Permalink Share

How long do I have to submit a claim for reimbursement for my Transit Pay Me Back election?
You must submit your claim for reimbursement within 180 days from the last day of the benefit month. So if you elected a Pay Me Back election for the month of March, you will have until the end of September to file a claim.

Was this answer helpful to you? Yes No

Permalink Share

What happens if I do not submit a claim for my Transit reimbursement within 180 days?
Funds that are not claimed within 180 days are turned into a credit and used to reduce the pre-tax portion of future elections while you are an active employee. Under IRS regulations, reimbursed expenses “must be substantiated within a reasonable amount of time. An expense substantiated… within 180 days after it has been paid will be treated as having been substantiated within a reasonable amount of time.”

Was this answer helpful to you? Yes No

Permalink Share

View All Questions

Parking

View All Questions

What is a Commuter Parking Account?
A Commuter Parking Account is a pre-tax benefit account used to pay for parking as part of your daily commute to work, including parking at or near you place of work or at a location near where you take public transportation to get to work. It’s a great way to put extra money in your pocket each month and make your commute more convenient and affordable.

You may contribute to your account up to $260 per month on a pre-tax basis to pay for parking expenses, which means you end up paying less in taxes and taking home more of your paycheck. Plus, you can opt to have your parking provider paid directly taking one item off your to do list.

Was this answer helpful to you? Yes No

Permalink Share

How much can I contribute to my Commuter Parking Account each month?

The pre-tax contribution limit is $260 per month. Please keep in mind that this limit is set by the IRS and can change each year. Depending on the type of Commuter Parking Account your employer has set up, your employer may take post-tax deductions, or you also may be able to add post-tax dollars to your account using your personal credit card if your order exceeds the pre-tax balance in your account.

Log into your WageWorks account and check your Dashboard. If your Commuter Parking Account allows you to add post-tax dollars to your account, you will see a Add Funds button. Simply click the button and follow the prompts.

Was this answer helpful to you? Yes No

Permalink Share

How do I use my Commuter Parking Account?
There are three ways to use your Commuter Parking Account to pay for eligible parking expenses:
1. Pay My Provider. You can arrange for your parking provider to be paid directly from your account.
2. Pay Me Back. You can have funds deposited directly into your bank account or a check mailed to reimburse you for eligible parking expenses you've already paid.
3. Pay By Prepaid Card. Depending on your employer’s plan, you may use the convenient WageWorks Commuter Parking Card to pay for eligible parking expenses directly from your account.
Was this answer helpful to you? Yes No

Permalink Share

How do I enroll in a Commuter Parking Account?
You can enroll at any time—there’s no need to wait for the next Open Enrollment period. Register here for a WageWorks account. Once you're logged in to your WageWorks account, simply click the "Place Your Order" button under Commuter Account and sign up immediately.

Was this answer helpful to you? Yes No

Permalink Share

When can I enroll in, change, or cancel my enrollment in my Commuter Parking Account?
At any time! But keep in mind that there is a deadline for when your order should be placed/changed/cancelled. Often the deadline is the 10th of the month prior to when you want to use the benefit. However, some plans have different deadlines. Be sure to log into your WageWorks account to find out your deadlines for changing or canceling orders.

Was this answer helpful to you? Yes No

Permalink Share

How do I place a commuter parking order?
It's easy! Log into your WageWorks account and click the Place Your Order button under Commuter Parking Account.

Was this answer helpful to you? Yes No

Permalink Share

Can I pay for park-and-ride and transit separately?
Yes! Per IRS regulations, you can use up to $260 per month pre-tax for qualified parking expenses, such as those for park-and-ride, and you can use up to $260 per month pre-tax for qualified transit expenses. All you have to do is sign up for both a Commuter Parking Account and a Commuter Transit Account, and you can save up $395 pre-tax per month on eligible commuting expenses.

Was this answer helpful to you? Yes No

Permalink Share

Why haven’t funds been loaded to my Commuter Parking Card?
Here’s what you can do. Log into your WageWorks account to confirm you elected to contribute to your Commuter Parking Account for the time period you expected your card to be loaded. The monthly election should be available on your card by the first day of the benefit month. Please note that the maximum pretax amount you may have loaded on your card or spend is $260 per month.

Was this answer helpful to you? Yes No

Permalink Share

What happens to the money in my Commuter Parking Account and on my Commuter Parking Card when I leave my employer?

If you leave your employer, any recurring order will be canceled on your termination date or when WageWorks learns of your termination date from your employer, whichever date is later.

Any remaining pre-tax funds are forfeited back to your employer. However, you will be reimbursed for any remaining post-tax funds.

If you think a change may be coming, please log into your WageWorks account and update your elections appropriately.

Was this answer helpful to you? Yes No

Permalink Share

What happens to the money in my Commuter Parking Account when I leave my employer?
If you leave your employer, any recurring order will be canceled on your termination date or when WageWorks learns of your termination date from your employer, whichever one is later. Unfortunately, you will forfeit any remaining pre-tax funds back to your employer. However, you will be reimbursed for any remaining post-tax funds. If you think a change may be coming, please log into your account and update your elections appropriately.

Was this answer helpful to you? Yes No

Permalink Share

What happens to the money in my Commuter Parking Account when I leave my employer and I have a Pay Me Back claim pending?

If you have a Pay Me Back claim that has not yet been reimbursed, you have up to 180 days from the last day of the benefit month to submit your request for reimbursement.

Please note that the expense must have been incurred while you were still employed. Unclaimed funds are forfeited back to your employer at the end of the 180-day period.

Was this answer helpful to you? Yes No

Permalink Share

What kind of expenses are not covered by my Commuter Parking Account?
Your Commuter Parking Account does not cover these expenses:
- Fuel, mileage, or other expense costs you incur in operating or maintaining a vehicle
- Payments to a fellow carpool participant or to a friend who drives you to work
- Parking at your personal residence
- Parking at your spouse's place of work
- Parking at a mall or similar location where you stop on your drive to or from your place of work
- Parking expenses that have been or will be paid by your employer, such as for a business trip
- Parking at an airport for taking an airplane to work
- Taxis
- Tolls
- Traffic tickets
Please keep in mind that the IRS determines which expenses are eligible for reimbursement—not WageWorks. Looking for a particular type of expense? Please check the list of eligible expenses or log into your WageWorks account for a comprehensive list of eligible expenses under your Commuter Parking Account.

Was this answer helpful to you? Yes No

Permalink Share

How long do I have to submit a claim for reimbursement for my Parking Pay Me Back election?
You must submit your claim for reimbursement within 180 days from the last day of the benefit month. So if you elected a Pay Me Back election for the month of March, you will have until the end of September to file a claim.

Was this answer helpful to you? Yes No

Permalink Share

What happens if I do not submit a claim for my Parking reimbursement within 180 days?
Funds that are not claimed within 180 days are turned into a credit and used to reduce the pre-tax portion of future elections while you are an active employee. Under IRS regulations, reimbursed expenses “must be substantiated within a reasonable amount of time. An expense substantiated… within 180 days after it has been paid will be treated as having been substantiated within a reasonable amount of time.”

Was this answer helpful to you? Yes No

Permalink Share

View All Questions