A vanpool can be organized by a company or by an individual. An eligible vanpool has seating for 6 or more adult passengers. Fifty percent of a vanpool seating capacity is used for employee transport, and 80 percent of the mileage is to transport employees.
You can use your Commuter Vanpool Account to pay your vanpool provider directly or get reimbursed for vanpool expenses you pay out of pocket.
There are four ways to use your Commuter Transit Account to pay for eligible transit expenses
To select your payment option, just log into your WageWorks account.
You may use your WageWorks Commuter Transit Account to pay for commuting to and from work using public transportation. You may not use your account to pay for:
If you have a WageWorks Commuter Parking Account, you use this account to pay for parking at your workplace. You may not use this account for:
Please keep in mind that these rules are set by the IRS—not WageWorks.
It’s easy! Log into your WageWorks account to find a transit agency in your area.
If you are new to WageWorks, you should first register for your WageWorks account:
First, log into your WageWorks account to make sure that you placed your order on time and that you provided the correct home mailing address. Missed order deadlines and incorrect home mailing addresses are the most common reasons why people don’t receive their transit passes.
If you met your order deadlines and provided the correct home mailing address but your transit pass was not delivered on time, you can be reimbursed for your order. Please call WageWorks Customer Service at 1-877-924-3967.
If your Premium TransitChek® MetroCard® is damaged and does not work, you can have a replacement card mailed to you. Just log into your WageWorks account or call WageWorks Customer Service at 1-877-924-3967. Or you can pick up a replacement card by stopping by our office at:
TransitChek
36 West 44th Streeth, Suite 1202
New York, NY 10036
It depends. It could be that you didn’t place your order correctly, or you missed the deadline for placing orders for the month, or more time is needed for your funds to show up on your card.
Log into your WageWorks account to check your card balance and make sure you placed your order correctly and met the order deadline.
It's easy. Log into your WageWorks account and click on the smart card order you wish to change. If there is no option to change the order, you need to cancel the current order and place a new order. Be sure to keep your smart card available in case you need to re-enter your card’s serial number when you create your new order.
If you have questions about your smart card, we recommend that contact the transit agency that issued it.
It depends on the type of Commuter Transit Account your employer has set up. If you have a prefunded account, you have 90 days after you leave your job to use the money on your WageWorks Commuter Card to place orders. If you don’t have a prefunded account and you leave your employer, there won’t be any money on your card to use to place orders. Ask your employer what kind of account your have.
If you think a change may be coming, please log into your WageWorks account and update your elections appropriately.
There are three ways to use your Vanpool Commuter Account to pay for eligible vanpool expenses:
The vehicle must have a seating capacity of at least six adults, not including the driver. At least 80% of the vehicle's mileage must be for:
You may contribute to your account up to $270 per month on a pre-tax basis to pay for parking expenses, which means you end up paying less in taxes and taking home more of your paycheck. Plus, you can opt to have your parking provider paid directly taking one item off your to do list.
The pre-tax contribution limit is $270 per month. Please keep in mind that this limit is set by the IRS and can change each year. Depending on the type of Commuter Parking Account your employer has set up, your employer may take post-tax deductions, or you also may be able to add post-tax dollars to your account using your personal credit card if your order exceeds the pre-tax balance in your account.
Log into your WageWorks account and check your Dashboard. If your Commuter Parking Account allows you to add post-tax dollars to your account, you will see an 'Add Funds' button. Simply click the button and follow the prompts.
There are three ways to use your Commuter Parking Account to pay for eligible parking expenses:
If you leave your employer, any recurring order will be canceled on your termination date or when WageWorks learns of your termination date from your employer, whichever date is later.
Any remaining pre-tax funds are forfeited back to your employer. However, you will be reimbursed for any remaining post-tax funds.
If you think a change may be coming, please log into your WageWorks account and update your elections appropriately.
If you have a Pay Me Back claim that has not yet been reimbursed, you have up to 180 days from the last day of the benefit month to submit your request for reimbursement.
Please note that the expense must have been incurred while you were still employed. Unclaimed funds are forfeited back to your employer at the end of the 180-day period.
Your Commuter Parking Account does not cover these expenses:
Please keep in mind that the IRS determines which expenses are eligible for reimbursement—not WageWorks. Looking for a particular type of expense? Please check the list of eligible expenses or log into your WageWorks account for a comprehensive list of eligible expenses under your Commuter Parking Account.