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Support & FAQ

My WageWorks Account

  • How do I reset my password?
    It's easy! Here's how to reset your WageWorks account password:
    1. Go to the WageWorks home page
    2. At the top right of the page, click Login/Register and then click Employee Login
    3. Under the Login button, click Forgot Username or Password
    4. Enter your identifying information and follow the prompts to change your password
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  • How do I check the balance on my account?
  • What happens if I can't log into my account?
  • Can I remove a dependent from my account?
  • How can I access my benefits?

    You can access all of your benefits by logging into your WageWorks account on or on the WageWorks EZ Receipts® mobile app on your mobile device.

    If you are new to WageWorks, you may need to first register for a WageWorks account before you can log in. Once you are logged into your WageWorks account you can easily view all your benefits on the Dashboard tab. Important account alerts—such as the need to submit a receipt to verify a card transaction—pop up as soon as you log into your account. You can view these alerts in more detail by clicking Alerts & Messages under your name at the top right.

    You can also access your WageWorks benefits when you download the WageWorks EZ Receipts® mobile app from iTunes® or Google Play™. The app makes it east to manage your account - like checking your account balance and submitting receipts and claims - all on the go.

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  • How can I change my reimbursement options?

    Your reimbursement options are usually determined by your employer. To view or change your reimbursement options:

    • Log in to your WageWorks account
    • Click on “Profile” below your name in the upper right hand corner
    • Click on “Reimbursement Method” on the left

    If your employer provides reimbursement information on your behalf, you will see a message with instructions for changing your reimbursement options. If you don't see this message, you may enter your bank information to have reimbursements deposited directly into your bank account or have a check mailed to you. Don't forget to click “Save Changes.”

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  • How come I can't sign into my account using the mobile app?
  • Can I change my Commuter Parking Account elections?
  • Can I change my Commuter Transit Account elections?