All you need to know for a quick and easy transition to WageWorks for your FSA
Dates You Need to Know
We are working with Oasis Consulting to ensure a smooth transition to WageWorks. Here are some of the dates you should keep in mind:
During this time you will receive your WageWorks Healthcare Card as well as your Quick Start Guide. The Quick Start Guide will provide you with helpful information on how to start using your account.
January 1, 2015
Your account will be live with WageWorks and you can start filing claims to be reimbursed for your eligible expenses incurred in 2015. There are several ways to file a claim:
March 31, 2015
You will have until March 31, 2015 to file claims for expenses incurred up to 12/31/14. Remember, for any expenses incurred in 2014, you will need to submit claims to NBS. If you have questions about your 2014 balance, please contact NBS at 800-274-0503 or www.nbsbenefits.com.
Frequently Asked Questions About the Transition of Your Flexible Spending Accounts
Here are answers to some of the most common questions about this transition period.
When does the transition take place?
Effective January 1, 2015, the administration of your Healthcare Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (FSA) will be transferred from NBS to WageWorks.
What happens with my 2014 FSA balance?
There is no change with how you manage your 2014 FSA. You will have until March 31, 2015 to file claims for expenses incurred up to 12/31/14. Please submit these claims to NBS. If you have questions about your 2014 balance, please contact NBS at 800-274-0503 or www.nbsbenefits.com.
How do I login to my WageWorks account?
For your first time logging in to your WageWorks account, go to wageworks.com, click on LOG IN/REGISTER (orange button in the upper right-hand corner), then select Employee Registration. You’ll be prompted to fill in information to register for online access to your WageWorks account.
Following this registration, you can login anytime by clicking on the orange LOG IN/REGISTER button in the upper right-hand corner, and then select Employee Log in.
How do I sign up for direct deposit in my new WageWorks account?
Will I receive a debit card with my WageWorks account?
Yes. You will be mailed a WageWorks® Healthcare Card to your home address. You’ll love the swipe-and-go convenience of this preloaded debit card. It’s the quick and easy way to pay for eligible healthcare expenses using your WageWorks healthcare benefit account(s).
For your convenience, the WageWorks Healthcare Card is valid for three years. If you need additional cards for eligible healthcare dependents, you can order cards using your online WageWorks account. There is no fee for additional cards.
Please note that your WageWorks Healthcare Card works with your Healthcare FSA only. It does not work with your Dependent Care FSA. Please see the next question for information about filing Dependent Care FSA claims.
When can I start filing claims with WageWorks? How do I file a claim?
Effective January 1, 2015, you can file a claim with WageWorks to be reimbursed for your eligible expenses incurred in 2015. There are several ways to file a claim:
What is Pay My Provider and how does it work?
You can pay many of your eligible health care and dependent care expenses directly from your FSA account with no need to fill out paper forms*. It’s quick, easy, secure and available online at any time.
How do I submit a Letter(s) of Medical Necessity to WageWorks?
For any product or service that falls under the category of “Maybe Expense” or “Ineligible Expense” per IRC sec 213 (d), you’ll need to submit a Letter of Medical Necessity to WageWorks with your first claim. A Letter of Medical Necessity form is available for download from wageworks.com. Click on EMPLOYEES > Support Center > Important Forms.
Contact Information If You Still Need Help
WageWorks is here to help. You can find answers to many of your questions by visiting www.wageworks.com or by logging in to your WageWorks account. Go to www.wageworks.com and click on the orange LOG IN/REGISTRATION button on the top right-hand corner. You may also call WageWorks Customer Service at 1-877-924-3967 on weekdays, 8 a.m. to 8 p.m. EST.
Please note that for your privacy and as part of the Health Insurance Portability and Accountability Act (HIPAA), a completed HIPAA authorization form is required if you would like to give specific persons and/or organizations permission to discuss your WageWorks account with the WageWorks Customer Service team.