Frequently Asked Questions
A WageWorks® Commuter Transit Account is a pre-tax benefit account used to pay for public transit—including train, subway, bus, ferry or vanpool—as part of your daily commute to and from work. It’s a great way to put extra money in your pocket each month and make your commute more convenient and affordable.
There are four ways to use your Commuter Transit Account to pay for eligible transit expenses
To select your payment option, just log into your WageWorks account.
You may use your WageWorks Commuter Transit Account to pay for commuting to and from work using public transportation. You may not use your account to pay for:
If you have a WageWorks Commuter Parking Account, you use this account to pay for parking at your workplace. You may not use this account for:
Please keep in mind that these rules are set by the IRS—not WageWorks.
First, log into your WageWorks account to make sure that you placed your order on time and that you provided the correct home mailing address. Missed order deadlines and incorrect home mailing addresses are the most common reasons why people don’t receive their transit passes.
If you met your order deadlines and provided the correct home mailing address but your transit pass was not delivered on time, you can be reimbursed for your order. Please call WageWorks Customer Service at 1-877-924-3967.
If your Premium TransitChek® MetroCard® is damaged and does not work, you can have a replacement card mailed to you. Just log into your WageWorks account or call WageWorks Customer Service at 1-877-924-3967. Or you can pick up a replacement card by stopping by our office at:
1460 Broadway, 5th Floor,
New York, NY 10036
It depends. It could be that you didn’t place your order correctly, or you missed the deadline for placing orders for the month, or more time is needed for your funds to show up on your card.
Log into your WageWorks account to check your card balance and make sure you placed your order correctly and met the order deadline.
It's easy. Log into your WageWorks account and click on the smart card order you wish to change. If there is no option to change the order, you need to cancel the current order and place a new order. Be sure to keep your smart card available in case you need to re-enter your card’s serial number when you create your new order.
If you have questions about your smart card, we recommend that contact the transit agency that issued it.
It depends on the type of Commuter Transit Account your employer has set up. If you have a prefunded account, you have 90 days after you leave your job to use the money on your WageWorks Commuter Card to place orders. If you don’t have a prefunded account and you leave your employer, there won’t be any money on your card to use to place orders. Ask your employer what kind of account your have.
If you think a change may be coming, please log into your WageWorks account and update your elections appropriately.
There are three ways to use your Vanpool Commuter Account to pay for eligible vanpool expenses:
The vehicle must have a seating capacity of at least six adults, not including the driver. At least 80% of the vehicle's mileage must be for: