The CharlieCard is a 'smart card' that stores passes valid for a calendar month.

To have your card loaded by WageWorks through our corporate pass program, you must order your CharlieCard through WageWorks

Currently the MBTA offers four services on the CharlieCard: Monthly Link CharlieCard, Local Bus CharlieCard, Inner Express CharlieCard and Outer Express CharlieCard – all good for a calendar month.

Yes, the WageWorks Commuter Card can be used to purchase a CharlieCard

Just touch your CharlieCard on the black card target on any fare gate. The gate will open and you can proceed through. Tickets are inserted and removed from the ticket slot at the front of the fare gate.

To have your card loaded by WageWorks through our corporate pass program, you must order your CharlieCard through WageWorks

There is a $5 replacement card fee

If your card stops working, it may be either damaged or defective. You can call our customer service center at 877.924.3967 and request a replacement card.

Passes can NOT be transferred.

You should not use the CharlieCard until the 1st of the benefit month. MBTA has implemented a policy that if a CharlieCard is used before the first of the benefit month, an additional full month will be charged based on the usage in the prior month. If you do trigger that charge, we will take that value from a future payroll deduction.

You should never punch a hole in your CharlieCard or CharlieTicket. CharlieCards contain a computer chip that can be damaged and cause the CharlieCard to perform improperly. In addition, you should not punch holes in your CharlieTicket—the ticket must be fully inserted into the fare gates and fare boxes and cannot be attached to a key ring. Additionally, a CharlieTicket loaded with a T-Pass may not perform properly when hole-punched.