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WageWorks Commuter Card &
Mobile Ticketing Tutorial

Part 1: Ordering, and funding, a WageWorks Visa® Prepaid Commuter Card or a WageWorks MasterCard® Prepaid Commuter Card

The WageWorks Commuter card is a stored-valued card that works like a credit card at transit agency ticket vending machines and ticket windows. In this order path you will be using the Commuter Card as a personal card, to load fares onto your CharlieCard.

Step 1: Log onto your account on www.wageworks.com

Step 2: Click on the "Commuter" link. Next, select "Enroll in Commuter" and then "Commuter Transit." Finally select "CharlieCard" or “MBTA” as the service provider.

Step2

Step 3: Select the “WageWorks Commuter Card” pass product.

Step 3

Step 4: Select the amount you would like to have on your Commuter Card. To determine this amount, please identify how much you will need to fund your CharlieCard to support your monthly commute needs.

Step 4 (1)

Step 5: Complete your order.

Please note the Commuter Card funds load on the 20th of the month. The value will not be available until that date.

Step 5

 

 

Part 2: Purchase an mTicket

Purchase your monthly pass from your smartphone. You can also buy single-ride, round trip or 10-ride tickets.

Step 1: Download the MBTA mTicket App for Commuter Rail and Ferry from the iPhone App Store or Google Play.

Sppstore1 Google Play

Step 2: Select your trip. Simply select your origin and destination.

2 Step2

Step 3: Buy your ticket. Choose a ticket and enter your WageWorks Commuter Card information.

2 Step3

Step 4: Your phone is your ticket. Push “activate” right before boarding and show your ticket to the conductor upon request.

2 Step4

Mobile Ticketing Questions

Where can I use mobile ticketing?

Mobile ticketing can be used on all Commuter Rail Routes and Commuter Boats. You cannot use mobile ticketing on MBTA subways or buses.

What types of tickets can I purchase with mobile ticketing?

Mobile ticketing offers single ride, round trip, and 10 ride tickets. Monthly passes will not offer a free transfer to Subway and Bus, but will be priced at $10 below the full monthly pass.

How and when do I need to activate my mobile ticket?

You should activate your mobile ticket immediately before boarding your Commuter Rail train. Tickets remain active for the duration of your trip. Once you board the train, simply show the activated ticket screen with changing colors to the conductor.

When do I use the barcode on the ticket?

Conductors will usually inspect tickets visually by checking the color changing ticket screen, but a conductor may occasionally ask to scan the barcode on your activated ticket. Please click, “view barcode” to show the mobile ticket barcode to the conductor.

What if I am having technical problems with the mobile ticketing application?

If you encounter any technical problems or errors, please email us anytime at mticketing@mbta.com or call 617-222-3200 Monday - Friday: 6:30 a.m.-8:00 p.m., Saturday - Sunday: 7:30a.m. - 6:00 p.m. Please include your application ID in all requests. This can be found within the application under settings > app info.

Are there any fees for using mobile ticketing?

The mobile ticketing application is free to download from the MBTA. When using the application, please be aware that mobile service providers set their own prices for data and usage. The MBTA is not responsible for any mobile carrier data charges that a customer incurs as a result of purchasing a mobile ticket or downloading the mobile application.

What happens if I lose my smartphone or buy a new smartphone?

If you lose or purchase a new phone, you can transfer your tickets. Please email us anytime at mticketing@mbta.com or call 617.222.3200 Monday - Friday: 6:30 a.m.-8:00 p.m., Saturday-Sunday: 7:30a.m. - 6:00 p.m. Please include your application ID in all requests. This can be found within the application under settings > app info.

If I purchase a reduced fare ticket (student/senior/disabled), how do I use mobile ticketing?

You will be asked for some additional information to purchase reduced fare mobile ticket. Simply enter the Settings section of your mobile ticket, click on Reduced Fare and enter your student/senior/disability identification number. You can then proceed to purchase your ticket using the mobile app, and the reduced fare will automatically appear. Please be sure to carry your reduced fare ID card with you when riding the Commuter Rail to show the conductor upon request. Students tickets are for students in Junior High or High School only.

Are receipts available for my mobile ticketing purchase?

Receipts are available through email for all mobile tickets. Simply enter your email address when purchasing a ticket and we will automatically email you a receipt.

When do mobile tickets expire?

Mobile tickets have the same expiration dates as paper tickets. All 10 ride tickets will expire after 90 days. Single ride and round trip tickets will also expire after 90 days. Monthly passes are only valid for the month purchased.

If I lose cell phone service while riding the Commuter Rail, will my mobile ticket still work?

Mobile tickets do not need cell phone service to be displayed, however they do need service to be purchased. Therefore you must purchase and activate your ticket before boarding the Commuter Rail train. If you lose cell phone service after boarding the train, you will still be able to display purchased tickets. You will not be able to make any purchases or changes until your cell phone service is restored.

What happens if my smartphone battery dies before I show the conductor my mobile ticket?

You are responsible for keeping your smartphone charged while riding the Commuter Rail. You MUST pay the one-way cash fare if your smartphone is not working, so please plan accordingly.

 

The WageWorks Commuter Prepaid MasterCard is issued by The Bancorp Bank, member FDIC, pursuant to license by MasterCard International Incorporated. Card can be used at qualified locations everywhere Debit MasterCard is accepted. Card cannot be used cash access or at ATMs.

The WageWorks Visa Prepaid Commuter Card is issued by The Bancorp Bank, member FDIC, pursuant to a license from Visa U.S.A. Inc. Card can be used at qualified locations wherever Visa debit cards are accepted. Card cannot be used at any ATM or for cash access.