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WageWorks Commuter Card & CharlieCard Tutorial


Part 1: Ordering, and funding, a WageWorks Visa® Prepaid Commuter Card or a WageWorks MasterCard® Prepaid Commuter Card

The WageWorks Commuter card is a stored-valued card that works like a credit card at transit agency ticket vending machines and ticket windows. In this order path you will be using the Commuter Card as a personal card, to load fares onto your CharlieCard. 

Step 1: Log onto your account on

Step 2: Click on the "Commuter" link. Next, select "Enroll in Commuter" and then "Commuter Transit." Finally select "CharlieCard" or “MBTA” as the service provider.



Step 3: Select the “WageWorks Commuter Card” pass product.



Step 4: Select the amount you would like to have on your Commuter Card. To determine this amount, please identify how much you will need to fund your CharlieCard to support your monthly commute needs.



Step 5: Complete your order.

Please note the Commuter Card funds load on the 20th of the month. The value will not be available until that date.



Part 2: Get and Fund a CharlieCard

You can get a CharlieCard at from MBTA Customer Service Agents

Go to: to see the locations and times.

Now that you have the WageWorks Commuter Card, with funds available on it, you need to fund the CharlieCard. You have three main options:

Option 1: Fund the card online

Step 1: It is recommended that you sign up for a MyCharlie Account. To do this, go to and Click on “Sign up for a MyCharlie Account”

Step 2: Once you have successfully signed up for a MyCharlie account you can now fund the card online at

  • Click on “Manage MyCharlie Account”
  • Click on “Set up automatic monthly purchases of Bus and Link passes”
  • Highlight your card number from the list
  • Click “Add Pass/Add Value”

Charliecard P2 Step2 2

Step 3: Pull down which value or pass you wish to add to the card and click “continue”

Charliecard P2 Step3 2

Step 4: Enter the billing information, in this case your Commuter Card number. For billing address please enter your WageWorks Ship to address and click “Submit”

Charliecard P2 Step4 2

Option 2: Fund the card at a CharlieCard-compatible transit ticket machine.

You can use your Commuter Card to add value to your CharlieCard at any CharlieCard vending machines. When adding value at a ticket machine, select “Credit” to use your Commuter Card for payment.

Option 3: Visit a participating transit agency ticket office or a Customer Service Center

You can use your Commuter Card to add value to your CharlieCard at participating transit agency ticket offices. Ticket offices can accept multiple forms of payment for a single purchase, such as a Commuter Card plus cash. Visit, select a city and click “Find Sales Locations”


The WageWorks Commuter Prepaid MasterCard is issued by The Bancorp Bank, member FDIC, pursuant to license by MasterCard International Incorporated. Card can be used at qualified locations everywhere Debit MasterCard is accepted. Card cannot be used cash access or at ATMs.

The WageWorks Visa Prepaid Commuter Card is issued by The Bancorp Bank, member FDIC, pursuant to a license from Visa U.S.A. Inc. Card can be used at qualified locations wherever Visa debit cards are accepted. Card cannot be used at any ATM or for cash access.