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South Shore Line Card

{Commuting
made easy}


Frequently Asked Questions

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  • Can I return my WageWorks issued South Shore Line pass/ticket for a refund?
    Yes. Please contact our customer service department at (877) 924-3967 and they will be happy to walk you through the process. Please be advised that all unused monthly or multi-ride passes must be received by WageWorks by the 20th of the benefit month. Once WageWorks has received the pass, any pre-tax funds will be credited to your WageWorks account and any post tax funds will returned via check or direct deposit.
  • I purchased a South Shore Line pass/ticket using my WageWorks Mastercard® Prepaid Commuter Card or WageWorks Visa® Prepaid Commuter Card. Can I seek a refund and how do I go about doing that.
    Yes. You will need to follow South Shore Line’s policies and procedures located in the “Tickets” section here.
  • I have lost my WageWorks issued or Commuter Card-purchased South Shore Line pass. Can I be refunded?
    No. Unfortunately, lost or stolen tickets will not be replaced or refunded. Your tickets have value. Please safeguard your tickets as you would cash. WageWorks and the South Shore Line are not liable for lost, stolen, misplaced, or destroyed tickets.

    If you have other questions regarding South Shore Line specific issues please visit their FAQ page located here. There you can find policies regarding bikes, children, use of electronics, lost and found etc. Much more information can also be found on the full website located here.
  • Can I use my WageWorks Commuter Card in conjunction with the South Shore Line mobile App.
    Yes! South Shore Line offers a mobile app that allows riders to get schedule information, purchase tickets and use their smartphone as an active ticket. You can elect a WageWorks Commuter Card and use it in conjunction with the mobile app.
  • I have not received my WageWorks issued pass by the 1st, what should I do?
    If you have not received your pass by the first of the intended benefit month, please call our customer service department at (877) 924-3967. They will be happy to provide you with instruction.