WageWorks Commuter Card & MetroCard Tutorial

Part 1: Ordering, and funding, a WageWorks Visa® Prepaid Commuter Card or a WageWorks MasterCard® Prepaid Commuter Card

The WageWorks Commuter card is a stored-valued card that works like a credit card at transit agency ticket vending machines and ticket windows. In this order path you will be using the Commuter Card as a personal card, to purchase or load fares onto your MetroCard.

Step 1: Log onto your account on www.wageworks.com

Step 2: Click on "Enroll in Commuter" and then "Commuter Transit." Finally select "MetroCard" as the service provider.

Step 3: Select the “WageWorks Commuter Card” pass product.

 Step 4: Select the amount you would like to have on your Commuter Card. To determine this amount, please identify how much you will need to support your monthly commute needs.

Step 5: Complete your order.

Please note the Commuter Card funds load on the 20th of the month. The value will not be available until that date.

Part 2: Get a MetroCard

Once you have the WageWorks Commuter Card, with funds available on it, you can buy or add money to a MetroCard.  You can get a MetroCard at MetroCard Vending Machines (MVM), on MetroCard Bus and Vans, or sign up for EasyPay using your WageWorks Commuter Card.

Option 1: Buy or add money at a MetroCard Vending Machine.

MVMs are fast and easy to use.

The larger machines accept cash, credit cards or ATM/debit cards. The small MetroCard Vending Machines are for credit cards or ATM/debit cards only. They do not accept cash.

All you have to do to get started is touch the vending-machine screen. The screen will ask you what type of MetroCard you want and take you through the steps to buy it. 

You can buy

• MetroCard from $5.50 to $80
• 7-Day or 30-Day Unlimited Pass
• 7-Day Express Bus Plus MetroCard

More about MVMs

• $1 fee applies to each new MetroCard purchase. Fee does not apply to card refills or Reduced-Fare MetroCards.
• You can request a receipt when you finish your purchase. It's always a good idea to request one or make note of the MVM number in case you have a question later.
• If there's a problem during your purchase, the MVM will automatically dispense a receipt. Be sure to keep it for proof of your transaction - it lists the machine number and the date.
• Reduced-Fare MetroCard customers can add money or unlimited rides to their cards at MetroCard Vending Machines.
• MetroCard Vending Machines meet all requirements of the Americans With Disabilities Act. An audio feature is available for the visually impaired; headsets are necessary for use. The machines can be used by those who read Braille.
• When a credit card is used at an MVM, the MVM will ask you to enter your zip code for verification.  However, if your credit card account has a billing address outside of the United States, you are not subject to the zip code verification requirement.  Instead, type in “99999” when prompted for a zip code.  This will indicate to the MVM that an international credit card is being used, and the regular transaction authorization process will still take place.

 Option 2: Buy or add money on the MetroCard Bus or Van

You can take care of all your MetroCard business at the MetroCard Bus or Van, whether it's applying for or refilling a Reduced-Fare MetroCard, buying or refilling a regular MetroCard, or asking a MetroCard-related question.

 Option 3: EasyPay MetroCard

EasyPay is for both full-fare and reduced-fare customers who want to enjoy the benefits of MetroCard that never runs out of rides. For more information, please visit the EasyPay MetroCard site here.

The EasyPay MetroCard is linked to your WageWorks Commuter Card, and refills automatically as you use it.

Create an account today by going here and in about three weeks, you'll receive your new EasyPay MetroCard in the mail. Use it right away and enjoy the benefits.

With EasyPay there's no more waiting in line to buy or refill a MetroCard.

All EasyPay customers have the convenience of using the MTA automated telephone service or easypaymetrocard.com to track their account 24/7.

Like any other MetroCard, they EasyPay MetroCard has an expiration date. You'll find the date on the back of your card. About one (1) week prior to the expiration date you will receive a replacement card. If you have not received your replacement MetroCard by this date, please contact MTA.

The WageWorks Commuter Prepaid MasterCard is issued by The Bancorp Bank, member FDIC, pursuant to license by MasterCard International Incorporated. Card can be used at qualified locations everywhere Debit MasterCard is accepted. Card cannot be used cash access or at ATMs.

The WageWorks Visa Prepaid Commuter Card is issued by The Bancorp Bank, member FDIC, pursuant to a license from Visa U.S.A. Inc. Card can be used at qualified locations wherever Visa debit cards are accepted. Card cannot be used at any ATM or for cash access.