The ORCA Card is a smartcard available for use in the Greater Seattle/Tacoma areas. Please consult the ORCA website below for more information about the ORCA Card.
www.orcacard.com

Yes, the WageWorks Commuter Card can be used to load an ORCA card

Simply tap your ORCA card on the ORCA card reader on the bus as you board. If your card is loaded with an E-purse, the cost of the trip will be deducted from the transportation value in your E-purse. If you have a regional pass or agency pass loaded, the reader will recognize your valid pass as fare payment.

Before you board, and again as you exit, tap your card at a yellow card reader located on the platform or on the mezzanine level.

Participants can use an existing ORCA card if they are loading it with a WageWorks Commuter Card. Participants must order a New ORCA card through WageWorks if they would like it loaded through our corporate program.

Only one of each pass type can be loaded to an ORCA Card during a benefit month. (PPTs cannot elect 2 PugetPasses in the same month, etc.)

PPTs can add additional value to the ORCA card at any time, by registering at www.orcacard.com and entering a valid Visa or MasterCard credit card number, by mailing a payment to ORCA or making the payment in person at a participating transit agency. Funds added via credit card or mail will take 24 hours to post.

If an ORCA card is not used within 30 days of a monthly pass being loaded, the monthly pass will expire.

Funds can NOT be transferred unless doing a replacement.

There is a $5 replacement card fee

You will need to tap the new ORCA Card against the card reader. Once the card has been tapped, the product will load onto the card. There may be a delay of up to 24 hours from when the card is activated for the pass to be available. E-purse value may take as long as 8-10 days to be available.

If your card stops working, it may be either damaged or defective. You can call our customer service center at 877.924.3967 and request a replacement card.

Note: Due to processing times and ORCA transit agency requirements, ORCA Card Replacement requests cannot be processed from the 12th -25th day of the benefit month.

Note: PPT will need to tap the new ORCA Card against the card reader. Once the card has been activated, the transit agency will load the product onto the card. There may be a delay of up to 24 hours from when the card is activated for the pass to be available. E-purse value may take as long as 8-10 days to be available.

An ORCA election will typically fail to load when the serial number provided is not a WageWorks issued card, or when the e-purse value that is trying to be loaded causes the balance to exceed the $300 limit. When an election fails to load, we will cancel your pending election and your account will be credited within 7 days. If the card you entered is not a WageWorks issued card, please log into your account at www.wageworks.com and elect to have a NEW ORCA card to be sent to you. If your balance has exceeded the $300 limit, please spend down your balance and then log into your account and elect to ADD the product that you need. You will need to enter the serial number of your current ORCA card.

WageWorks can disassociate the card from our account, so you can manage the card on your own. Please be aware that we will not be able to load that card again. If you would like to have a WageWorks direct load election, you will need to order a new ORCA card.

A vanpool pass is a combination monthly pass valid for Metro Vanpool riders that provides unlimited rides on Metro buses

The city of Seattle is one zone and all other areas outside the city but within King County are a second zone. Any time you cross the Seattle city limits, you have passed from a one-zone fare to a two-zone fare. Any time your trip begins or ends on a zone line, you pay a one-zone fare. For more information you can visit the King County Website for Fare Types: http://metro.kingcounty.gov/fares/#types-of-fares.