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Coronavirus Commuter Communication

As the coronavirus (COVID-19) situation develops, we are working diligently to ensure continuity for your commuter benefit. We have assembled a response team and are working closely with all transit and parking providers. We have developed this site to share the most current policies from each of our provider partners. Keep in mind that a provider’s policy with us may be different from what you find on the provider’s own website.

Upcoming Orders:




 

Instructions on how and where to return your WageWorks issued pass that you are unable to use:

Please review the detailed return policies for all Transit agencies below in the “Agency Policies” section. Following those policies, you can download and complete a Special Handling Form and mail your pass and the completed form to WageWorks.

If your pass needs to be returned to WageWorks for credit, please follow the detailed instructions listed below.
The address to mail your pass depends on which carrier you use. UPS and FedEx DO NOT deliver to PO Boxes.

*For questions regarding returns or refunds for Transit and Parking products purchased with your WageWorks Commuter Card or WageWorks Voucher, please contact the agency where you purchased the product. WageWorks cannot provide refunds for their products.

*If your transit agency indicates ‘no returns’, please do not send us your pass(es) as we will not be able to credit your account or send back your pass(es), but check back frequently as we are updating these policies if agencies publish exceptions to their normal return policy.

*If you are unable to print the Special Handling Form, return the pass and the original mailer to WageWorks at the address indicated above.

*If you no longer have the original mailer and you cannot print the Special Handling Form, please return the pass to WageWorks with the following information – we NEED this information in order to find you in our system and process your credit. Info about you -

Info about your pass -

Returned Pass Processing and Account Credit Timeline

Due to the COVID-19 pandemic, we have received an unprecedented number of returned passes over the last few months. As the COVID-19 situation develops, WageWorks is working diligently to process all returned passes. We appreciate your continued patience as our team works to process them.

          We are currently on track to add the credits we have received back from transit agencies to member accounts according to the following schedule:

 

If you have:

Please review the detailed return policies for all transit agencies below in the “Agency Policies” section. Any funds returned to us by the Transit agency will be credited to your account and can be used for future orders.

That election can be converted to a credit for use in a future month. Please login to your account here and submit a $0.00 claim for April or a partial claim amount for March. Be sure to choose ‘no receipt provided’ and submit. *Please note it could take up to a week before you will see the credit on your Commuter dashboard.

Please contact your parking provider for possible credit. Depending on your provider, that credit may remain on your account with them to be used in a future month (and you may adjust a future order as needed), or be sent back to WageWorks and we will credit your account for use in a future month.

There is no action needed. The funds loaded to your card will be there for use when you can use them again.

For questions regarding returns or refunds for Transit and Parking products purchased with your WageWorks Commuter Card, please contact the agency where you purchased the product. WageWorks cannot provide refunds for their products.

If you need to make changes to pending elections, please login to your account and make updates as necessary.

There is no action needed, vouchers can be used for up to six (6) months. If you need to make changes to pending elections, please login to your account and make updates as necessary.

For questions regarding returns or refunds for Transit and Parking products purchased with your WageWorks Voucher, please contact the agency where you purchased the product. WageWorks cannot provide refunds for their products.

Please contact your vanpool provider for possible credit and we will credit your account for any funds returned to us by the provider.

Please login and update your order accordingly. Consider using the ‘Manage Calendar’ feature which allows you to schedule your order for future months.

 

Parking Provider Update

We are prepared to process any refunds that come back from Parking providers and create a credit on your WageWorks account.

Depending on the Parking provider, you may have the ability to request a credit be applied to your account at the parking provider, that can be applied in the future.

Uber and Lyft Update

Due to the impact of COVID-19 in the US, Uber and Lyft have removed the UberPool and Lyft Lines option from their apps. Therefore the WageWorks Commuter Card can no longer be used for Uber and Lyft. Updates will be provided as received.

Agency Policies

Please note that we will continue to add agencies to this list. We will also continue to update the return pass policies if they change in the coming days.

To date funds from Academy Lines for return passes have not been received. Pass credits will be processed to the member’s WageWorks account for use toward a future order once we receive the funds from the agency.

Return Policy:

Passes returned to WageWorks must be POSTMARKED before the 1st of the benefit month. Passes postmarked before the 1st will be credited to the members WageWorks account for use toward a future benefit once funds are received from the transit agency.

WageWorks Transit vouchers can be returned for credit if it is within the benefit month.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

Alexandria Dash: No Returns

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

New Refund Policy for Monthly Passes/ Multi-Ride Passes, if you cancel before the ridership month begins you will receive a full value refund minus a 25% cancellation fee. If you cancel on the 1st through 10th of the ridership month you will receive a refund for 25% of the pass value (50% of pass value & minus 25% cancellation fee). If you cancel on the 11th of the ridership month or later no refund will be issued. If one or more rides have been taken no refund will be issued for Multi Ride Passes.

For questions reading credits members should contact Amtrak directly at 1-800-872-7245 and ask to speak with the Support Desk, Refund Department or Customer Relations for assistance.

The member has to provide the reservation number and advise the agent that it is a Wageworks reservation.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Beaver County Transit Authority is going fare free effective April 9 through April 30.

For any passes that have not been activated, please hold on to them as they can be used for a future benefit month. Do not return the 11 trip tickets as these passes do not expire.

April benefit month 7 or 31 day passes that were activated between March 16 and April 9 can be returned to WageWorks by April 27 for a credit on your account once the funds are received from the transit agency.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks, we will not be able to issue credit. We also may not be able to return the pass back to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use".

You can find additional information here.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Bloom Bus has suspended service until further notice. You will find additional information here.

For April and May orders, members will receive a credit on their WageWorks account that can be used towards a future benefit month.

As Bloom Bus does not have a specific date they will resume services, please consider your needs for future benefit months and login to your account and update your election accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Broward County Mass Transit Division has suspended fare collection until further notice. You will find additional information here.

Members with a May order will automatically receive a credit on their WageWorks account that can be used for a future benefit month.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

As Broward County Mass Transit Division Authority does not have a specific date they will resume fare collection, please consider your needs for future benefit months and login to your account and update your election accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Central Area Transit Authority (COTA) has suspended fare collection until further notice. You will find additional information here .

Members with a May order will receive a credit on their WageWorks account that can be used towards a future benefit month.

As COTA does not have a specific date they will resume fare collection, please consider your needs for future benefit months and login to your account and update your election accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Seattle Monorail has suspended service. April orders will be credited back to the members account once WageWorks receives the funds from the transit agency.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Members can return 30-day rolling paper passes activated Before March 29 directly to the Cincinnati Metro Sales Office to receive a replacement pass for the remaining unused days.

Mail passes to:
Cincinnati Metro Sales Office
120 E. Fourth Street
Cincinnati, OH 45202

For passes that have not been activated, please hold on to them as they can be used for a future benefit month.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Park -N- Ride service has been suspended until further notice. You will find additional information here.

Members with a May Park -N- Ride order will automatically receive a credit on their account that can be used towards a future benefit month.

Return UNUSED monthly passes or tickets to WageWorks by the 20th of the benefit month.

Please be sure to only return passes sent to you by Wageworks. DO NOT return passes purchased directly from the transit agency.
If you return a pass that was not mailed to you by Wageworks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

Please be advised in response to COVID-19, anyone who has purchased a pass for April under the Clipper umbrella should not tag or use their card if they are interested in receiving a refund.

Clipper will proactively work with the Transit Operators to process a credit directly to Wage Works for the unused pass.

Wage Works will credit accounts once Wage Works receives the refund from Clipper.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Coach Company (MA) has suspended service until further notice. You will find additional information here.

Members with a May order will automatically receive a credit on their WageWorks account that can be used towards a future benefit month when service resumes.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

As Coach Company (MA) does not have a specific date they will resume services, please consider your needs for future benefit months and login to your account and update your election accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Cobb Transit Service (Breeze) has suspended fare collection until further notice. You will find additional information here.

Members with a May order will receive a credit on their WageWorks account that can be used towards a future benefit month.

Members with an April order will receive a credit on their WageWorks account that can be used towards a future benefit month once the funds are received from the agency.

As Cobb Transit Service (Breeze) does not have a specific date they will resume fare collection, please consider your needs for future benefit months and login to your account and update your election accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Port Authority of Allegheny County – ConnectCard has announced that Monthly pass holders will be offered a prorated amount for members unused portion for the March and April benefit months. Port Authority will be checking all usage and issuing the credit to WageWorks to be applied to the members accounts. Port Authority is still working on additional details on the prorated amount. Members do not need to do anything except to stop using their ConnectCards. There is no credits available for Stored Value products as the cash value does not expire.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Accepts returns only on the Monthly Passes by the 10th of the benefit month. Do not return the 31 day passes.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Return UNUSED passes/tickets to WageWorks by 20th of the benefit month for credit.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes the return pass policy will be updated accordingly.

If you have purchased a pass that you now can’t use, please contact Foothill Transit directly. Please call 800-RIDE-INFO (743-3463) or email comment@foothilltransit.org to get You will need to provide the 16-digit number on the back of your TAP card.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Greater Portland Transit District has suspended fare collection until further notice. Weekday Service (Monday - Friday) operates on a Saturday Schedule. You will find additional information here.

Members with a April and May order will receive a credit on their WageWorks account that can be used towards a future benefit month.

As Greater Portland Transit District does not have a specific date they will resume fare collection, please consider your needs for future benefit months and login to your account and update your election accordingly.

Greater Richmond Transit Authority has suspended fare collection until further notice. You will find additional information here.

Members with a May order will receive a credit on their WageWorks account that can be used towards a future benefit month.

As Greater Richmond Transit Authority does not have a specific date they will resume fare collection, please consider your needs for future benefit months and login to your account and update your election accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Gwinnett County Transit is fare free until further notice. You will find additional; information here.

Members with a May order will receive a credit on their account that can be used towards a future benefit month one finds are received form the agency.

Monthly passes for April can be returned to WageWorks Postmarked by April 1st. to receive a credit to your WageWorks account for use toward a future benefit month order once funds are received from the Transit agency.

Do not return ticket books because they do not expire, they can be used fi future benefit months when fare collection resume.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

HIBAS has suspended fare collection until further notice.

Members with a May order will receive a credit on their WageWorks account that can be used towards a future benefit month.

As HIBAS does not have a specific date they will resume fare collection, please consider your needs for future benefit months and login to your account and update your election accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Holo Card (The Bus Honolulu) has suspended fare collection until further notice. You will find additional information here.

Members with a May order will automatically receive a credit on their WageWorks account that can be used for a future benefit month.

The agency currently does not accept returns. If this changes the return pass policy will be updated accordingly.

As Holo Card (The Bus Honolulu) does not have a specific date they will resume fare collection, please consider your needs for future benefit months and login to your account and update your election accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Kansas City Area Transportation Authority has suspended fare collection until further notice. You will find additional information here.

Members with an order will automatically receive a credit on their WageWorks account that can be used for a future benefit month.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

As Kansas City Area Transportation Authority does not have a specific date they will resume fare collection, please consider your needs for future benefit months and login to your account and update your election accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

La Crosse MTU has stopped fare collection. The April orders will be credited back to the members account once WageWorks receives the funds from the transit agency.

The Return Pass Policy is currently under review with the Transit Agency.

Due to the impact of COVID-19 in the US, Laketran went fare free effective March 24 through April 30.

For any passes that have not been activated, please hold on to them as they can be used for a future benefit month once fare collection resumes.

Any passes that were activated before Laketran went fare free on March 24 can be returned directly to Laketran to receive a new bus pass equal to the unused time.

Along with the return pass, you must include your name, address and phone number. You should send your return pass via mail to the following address:

Laketran
Attn: Trudy Vilcheck
555 Lakeshore Blvd
Painesville OH 44077

You can find additional information here.

March and April monthly fares are not valid for credit or refunds.

If the member was in the middle of a monthly pass and stopped commuting due to COVID-19 restrictions, please call TAP customer service at 1.866.827.8646 and request a pro-rated reload of the pass.

Monthly passes will ‘fall off’ if the pass is not used. If this occurs, please contact TAP directly and the pass will be reloaded for another month.

The stored value does not expire.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Due to the impact of COVID-19 in the US, Liberty Landing Ferry (Liberty Park Water Taxi) suspended services effective Wednesday March 25 until further notice.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

No Pass Return to WageWorks Directly. This is a Direct Payment product - all returns and lost pass inquiries must be directed to LIRR Mail & Ride at 718-217-5477 and follow the prompt.

Tickets need to be MAILED to:

LIRR Mail & Ride Returns
Jamaica Station, MC 1438
Jamaica, NY 11435-4380

LIRR May Ticket Return Policy:

The members’ May monthly ticket should be arriving in their mailbox by April 23. If a member intends to return the May ticket, please return the yellow section in the enclosed envelope ensuring that the return ticket address shows through the envelope window.
Do not remove the ticket from the clear seal. If LIRR receives your ticket back prior to May 3rd, they will not charge your account for the ticket. Any tickets received after will be billed and then refunded back to the members’ Mail & Ride account after they receive the ticket. There will be no $10 fee for either case.

June’s ticket production will be on May 13th, if a member does not intend to use June’s ticket please click here to skip June’s ticket no later than May 12.

The ticket credit received will be placed on the members’ Mail & Ride account – this credit can be used toward future tickets.

LIRR April Ticket Return Policy:

April’s monthly ticket arrived in the members’ mailbox by March 23. If a member intended to return the ticket, they had to return the yellow section in the enclosed envelope ensuring that the return ticket address shows through the envelope window. Members should not remove the ticket from the clear seal. If LIRR received the ticket back prior to April 2nd , LIRR would not have charged the member’s account for the ticket. Any tickets received after April 3rd will be billed and then refunded back to the members’ account after LIRR received the ticket. There was a $10 fee for either case.

May’s ticket production will be on April 14th, if a member does not intend to use May’s ticket they should go online at www.mailandride.com to skip May’s ticket no later than April 10th.

August Benefit Month:

Unwanted August monthly passes returned to WageWorks must be POSTMARKED by August 5 for a credit to the member’s WageWorks account that can be used for a future benefit month once we receive the funds from the transit agency. Passes postmarked after Aug 5 WILL NOT be credited and will be returned to members.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

May Benefit Month:

Lompoc Transit resumed fare collection on May 4. Members with a May order were overnighted their May pass on May 5 for delivery on May 6.

April Benefit Month:

Lompoc Transit suspended fare collection for the month of April.

Members with an April order will receive a credit on their account to use for a future benefit month once the funds are received from the transit agency.

We understand that some staff have purchased April monthly commuter shuttle passes and will not be using them due to either driving to work, working remotely or being on furlough.

As a result, to receive credit against a future order shuttle order, return your pass to the transportation department by Friday, April 10,2020 to:

Ann & Robert H. Lurie Children’s Hospital of Chicago
Department of Transportation & Parking
225 E. Chicago Ave, Box 71
Chicago, IL 60611
Please make sure to include your name, employee number and department when returning your pass.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

April passes may be returned to WageWorks for full credit if Postmarked by April 3rd and received by WageWorks no later than April 8th.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Current/Future Benefit Month Return Pass Policy:

As of the June benefit month the normal return pass policy is back in effect and members SHOULD NOT return passes to WageWorks. The agency currently does not accept returns and if this changes, the return pass policy will be updated accordingly.

April- May Benfit Month Return Pass Policies:

May passes had to be returned to WageWorks by May 1. Passes that came in after May 1 will NOT be credited and will be returned to members.

April passes had to be returned to WageWorks by April 6. Passes that came in after April 6 will NOT be credited and will be returned to members.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

MBTA’s Extended Policy for the Perq card due to COVID-19:

If a member received an election for any of the benefit months of April, May, June, July, August, September and October and there is no usage on a member’s Perq card for that benefit month- MBTA will provide a credit that will be applied to the member’s WageWorks account once funds are received from the agency.

There needs to be NO usage on the card during the benefit month for a credit to be issued.
MBTA recommends to leave the Perq card at home to avoid any inadvertent taps.
Any usage during a particular month will result in no credit for that benefit month.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Merrimack Valley Regional Transit has suspended service until further notice. You will find additional information here.

Members with a May order will receive a credit on their WageWorks account that can be used towards a future benefit month.

As Merrimack does not have a specific date they will resume service, please consider your needs for future benefit months and login to your account and update your election accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Intact Monthly Passes

Return any INTACT unused WageWorks issued monthly passes to WageWorks for credit on your account for future use. The pass MUST BE attached to the invoice to be considered UNUSED and INTACT. If the invoice is no longer attached to the pass, members will receive a prorated credit amount.

Please be sure you only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks, we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use".

There are NO REFUNDS for 10-Trips, Link-up or PlusBus passes


Detached June Monthly Passes

June monthly passes that are detached will be credited on a percentage basis depending on the postmark date. WageWorks will follow the postmark as the date returned.

Below is the Prorated Percentage by Date Chart.

Date Percentage Refunded to Customer (%) Amount Refunded to Customer ($)
    A-A A-B A-C A-D A-E A-F A-G A-H A-I A-J A-K A-M
1 100% $ 116.00 $ 123.25 $ 159.50 $ 181.25 $ 195.75 $ 210.25  $ 224.75 $ 239.25 $ 261.00 $ 275.50 $ 290.00 $ 319.00
2 85% $ 98.60 $ 104.76 $ 135.58 $ 154.06 $ 166.39 $ 178.71 $ 191.04 $ 203.36 $ 221.85 $ 234.18 $ 246.50 $ 271.15
3 80% $ 92.80 $ 98.60 $ 127.60 $ 145.00 $ 156.60 $ 168.20 $ 179.80 $ 191.40 $ 208.80 $ 220.40 $ 232.00 $ 255.20
4 75% $ 87.00 $ 92.44 $ 119.63 $ 135.94 $ 146.81 $ 157.69 $ 168.56 $ 179.44 $ 195.75 $ 206.63 $ 217.50 $ 239.25
5 70% $ 81.20 $ 86.28 $ 111.65 $ 126.88 $ 137.03 $ 147.18 $ 157.33 $ 167.48 $ 182.70 $ 192.85 $ 203.00 $ 223.30
6 65% $ 75.40 $ 80.11 $ 103.68 $ 117.81 $ 127.24 $ 136.66 $ 146.09 $ 155.51 $ 169.65 $ 179.08 $ 188.50 $ 207.35
7 60% $ 69.60 $ 73.95 $ 95.70 $ 108.75 $ 117.45 $ 126.15 $ 134.85 $ 143.55 $ 156.60 $ 165.30 $ 174.00 $ 191.40
8 55% $ 63.80 $ 67.79 $ 87.73 $ 99.69 $ 107.66 $ 115.64 $ 123.61 $ 131.59 $ 143.55 $ 151.53 $ 159.50 $ 175.45
9 50% $ 58.00 $ 61.63 $ 79.75 $ 90.63 $ 97.88 $ 105.13 $ 112.38 $ 119.63 $ 130.50 $ 137.75 $ 145.00 $ 159.50
10 45% $ 52.20 $ 55.46 $ 71.78 $ 81.56 $ 88.09 $ 94.61 $ 101.14 $ 107.66 $ 117.45 $ 123.98 $ 130.50 $ 143.55
11 40% $ 46.40 $ 49.30 $ 63.80 $ 72.50 $ 78.30 $ 84.10 $ 89.90 $ 95.70 $ 104.40 $ 110.20 $ 116.00 $ 127.60
12 35% $ 40.60 $ 43.14 $ 55.83 $ 63.44 $ 68.51 $ 73.59 $ 78.66 $ 83.74 $ 91.35 $ 96.43 $ 101.50 $ 111.65
13 30% $ 12.18 $ 36.98 $ 47.85 $ 54.38 $ 58.73 $ 63.08 $ 67.43 $ 71.78 $ 78.30 $ 82.65 $ 87.00 $ 95.70
14 25% $ 29.00 $ 30.81 $ 39.88 $ 45.31 $ 48.94 $ 52.56 $ 56.19 $ 59.81 $ 65.25 $ 68.88 $ 72.50 $ 79.75
15 20% $ 23.20 $ 24.65 $ 31.90 $ 36.25 $ 39.15 $ 42.05 $ 44.95 $ 47.85 $ 52.20 $ 55.10 $ 58.00 $ 63.80
16 15% $ 17.40 $ 18.49 $ 23.93 $ 27.19 $ 29.36 $ 31.54 $ 33.71 $ 35.89 $ 39.15 $ 41.33 $ 43.50 $ 47.85
17 10% $ 11.60 $ 12.33 $ 15.95 $ 18.13 $ 19.58 $ 21.03 $ 22.48 $ 23.93 $ 26.10 $ 27.55 $ 29.00 $ 31.90
18 5% $ 5.80 $ 6.16 $ 7.98 $ 9.06 $ 9.79 $ 10.51 $ 11.24 $ 11.96 $ 13.05 $ 13.78 $ 14.50 $ 15.95
19 0% $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ -


Detached May Monthly Passes

May monthly passes that are detached will be credited on a percentage basis depending on the postmark date. WageWorks will follow the postmark as the date returned. Following with Metra's updated policy, detached passes postmarked by Saturday, May 16 will be considered as being postmarked by Friday May 1. Metra does not allow any credit for detached passes postmarked after the 18th of the month.

Below is the Prorated Percentage by Date Chart.
Date Percentage Refunded to Customer (%)
1 100%
2 100%
3 100%
4 100%
5 100%
6 100%
7 100%
8 100%
9 100%
10 100%
11 100%
12 100%
13 100%
14 100%
15 100%
16 100%
17 100%
18 5%
19 to 30 0%


Detached April Monthly Passes

April monthly passes that are detached will be credited on a percentage basis depending on the postmark date. WageWorks will follow the postmark as the date returned. Following with Metra's updated policy, detached passes postmarked by Friday, April 17 will be considered as being postmarked by Wednesday April 1. Metra does not allow any credit for detached passes postmarked after the 18th of the month.

Below is the Prorated Percentage by Date Chart.
Date Percentage Refunded to Customer (%)
1 100%
2 100%
3 100%
4 100%
5 100%
6 100%
7 100%
8 100%
9 100%
10 100%
11 100%
12 100%
13 100%
14 100%
15 100%
16 100%
17 100%
18 5%
19 to 30 0%


The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The MTA does not provide refunds for MetroCards while the transit system continues to operate. WageWorks imposes the same restrictions.

Unlimited-Ride MetroCards

If you haven’t started using your Unlimited-Ride MetroCard, you can keep it for future use. It can be used anytime until the expiration date on the back of the card.

If you started using your Unlimited-Ride MetroCard, unfortunately it cannot be paused once it’s been activated, and the MTA and WageWorks does not provide refunds or credits for any period of time the card is not used.

Pay-Per-Ride MetroCards

If you have money left on a Pay-Per-Ride full fare MetroCard, that value will remain on the card until the expiration date on the back of the card.
Any value on the card when it expires can be transferred to a new card at no additional cost. A member can make this transfer at any MetroCard Vending Machine (MVM) within 30 days prior to the cards expiration date.
Additionally, the member has up to a year after the expiration date on the card to transfer the balance at a booth, MVM or by mailing it in to MetroCard Customer Claims.
There are no cash refunds for the remaining value on Pay-Per-Ride MetroCards, a replacement card is issued by MetroCard Customer Claims.

Premium MetroCards (PMC)

There are no refunds for your Premium TransitChek MetroCard. The card will remain active until you cancel your order. To cancel your order, please go online and do so by the order cutoff date.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

No Pass Return to WageWorks Directly. This is a Direct Payment product - all returns and lost pass inquiries must be directed to Metro-North Mail & Ride at a 511; from Connecticut, 877-690-5114; or out of area 877-690-5116 and follow the prompt. Hours are Monday – Friday, from 6:30 AM to 5 PM

Metro- North May Ticket Return Policy:

If a member does not plan on traveling in May, they can return their May Mail & Ride monthly ticket for a full refund as long as the ticket remains sealed in the clear pouch. Using the yellow envelope provided, a member can mail their May ticket back for a full refund.

Because a large number of returns are expected, members should allow 5-6 weeks for a credit to be processed to their Mail & Ride account. The ticket credit received will be placed on the members’ Mail & Ride account – this credit can be used toward future tickets.
NOTE: Partial refund will be issued for any Mail & Ride tickets that are returned back with an opened seal.

For eTIX customers

If members do not plan on traveling in May, they can return their May Mail & Ride eTix after the ticket is delivered to your Ticket Wallet on or after April 25th.

IMPORTANT: DO NOT ACTIVATE YOUR MAY TICKET.
To return and self-refund your ticket, go into your Ticket Wallet. Select May ticket, scroll down to ACTIONS and select REFUND from the drop-down menu.

Metro- North April Ticket Return Policy:

If a member do not plan on traveling in April, they could have returned their April Mail & Ride monthly ticket for a full refund as long as the ticket remains sealed in the clear pouch. Using the yellow envelope provided, a member could have mailed their April ticket back for a full refund.

Because a large number of returns were expected, members should allow 5-6 weeks for your credit to be processed to their Mail & Ride account.
NOTE: Partial refund will be issued for any Mail & Ride tickets that are returned back with an opened seal.

For eTIX customers

If you didn’t plan on traveling in April, you could have returned your April Mail & Ride eTix on or around March 25, after the ticket is delivered to your Ticket Wallet.

IMPORTANT: DO NOT ACTIVATE YOUR APRIL TICKET.
To return and self-refund your ticket, go to ACTIONS and select REFUND from the drop-down menu.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Miami Dade Transit Agency has suspended fare collection until further notice. You will find additional information here.

Members with an order will automatically receive a credit on their WageWorks account that can be used for a future benefit month.

If you ordered a new card, it will be sent with a zero balance. Please hold onto the new card, as it will be loaded with future benefit month orders once fare collection resumes.

If you ordered for the April benefit month, members will receive a credit to their WageWorks account that can be used for a future benefit month once we receive the funds from the transit agency.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

As Miami Dade Transit Agency does not have a specific date they will resume fare collection, please consider your needs for future benefit months and login to your account and update your election accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Miami Dade Transit Agency has suspended fare collection until further notice. You will find additional information here.

Members with an order will automatically receive a credit on their WageWorks account that can be used for a future benefit month.

If you ordered a new card, it will be sent with a zero balance. Please hold onto the new card, as it will be loaded with future benefit month orders once fare collection resumes.

If you ordered for the April benefit month, you will receive a credit on your account that can be used for a future benefit month once we receive the funds from the transit agency.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

As Miami Dade Transit Agency does not have a specific date they will resume fare collection, please consider your needs for future benefit months and login to your account and update your election accordingly.

Mid Mon Valley Transit Authority has suspended fare collection until further notice. As of March 30, they are running a reduced schedule. You will find additional information here.

Members with a May order will receive a credit on their WageWorks account that can be used towards a future benefit month.

April orders were fulfilled as usual. Any member with a monthly pass needs to return it in exchange for 10-Trip ticket books. These ticket books do not expire.

To exchange a monthly pass:

The member should call the Transit Center at 724.489.0880 or stop by the Transit Center located at 1300 McKean Ave., Charleroi, PA, 15022.

At this time, their hours of operation are Monday through Friday, 8:30 am to 4:30 pm.

As Mid Mon Valley Transit Authority does not have a specific date they will resume fare collection, please consider your needs for future benefit months and login to your account and update your election accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Members should keep their MTA Access- A- Ride coupons because they do not expire and can be used towards future benefit months.

Members can return Unused to WageWorks for a credit on their WageWorks account that can be used towards a future benefit month once the funds are received from the agency.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Monthly Passes must be returned (and received by WageWorks - NOT Postmarked) by the 5th of the benefit month for credit.

No Returns on 10-Trips.

New Jersey Transit will not accept direct returns from members. Members should not reach out to New Jersey Transit.



Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The MTA does not provide refunds for MetroCards while the transit system continues to operate. WageWorks imposes the same restrictions.

Unlimited-Ride MetroCards

If you haven’t started using your Unlimited-Ride MetroCard, you can keep it for future use. It can be used anytime until the expiration date on the back of the card.

If you started using your Unlimited-Ride MetroCard, unfortunately it cannot be paused once it’s been activated, and the MTA and WageWorks does not provide refunds or credits for any period of time the card is not used.

Pay-Per-Ride MetroCards

If you have money left on a Pay-Per-Ride full fare MetroCard, that value will remain on the card until the expiration date on the back of the card.
Any value on the card when it expires can be transferred to a new card at no additional cost. A member can make this transfer at any MetroCard Vending Machine (MVM) within 30 days prior to the cards expiration date.
Additionally, the member has up to a year after the expiration date on the card to transfer the balance at a booth, MVM or by mailing it in to MetroCard Customer Claims.
There are no cash refunds for the remaining value on Pay-Per-Ride MetroCards, a replacement card is issued by MetroCard Customer Claims.

Premium MetroCards (PMC)

There are no refunds for your Premium TransitChek MetroCard. The card will remain active until you cancel your order. To cancel your order, please go online and do so by the order cutoff date.

Due to the impact of COVID-19 in the US, New York Waterway has suspended service on all but one route and discontinued selling all passes on all routes to WageWorks and our members until further notice. You will find route information here.

Return Pass Policies:

Members with a suspended route order will automatically receive a credit on their account that can be used towards a future benefit month.

Return Pass Policies: The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

As of April 1, 2020, Niagara Frontier Transportation Authority (NFTA) has suspended fare collection until further notice.

Do not discard your April pass. Please retain the pass as it will be valid after the suspension of fares has been lifted.

For your May order, you will automatically receive a credit on your account that can be used for a future benefit month.

Additionally, effective Sunday, April 12, 2020, NFTA is moving to summer schedules and will be eliminating school service. Members can check the NFTA schedule here.

Please log into your account to make any necessary adjustments to your order.

You will find additional information here.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Due to the impact of COVID-19 in the US, Orange County Transportation Authority (OCTA) is going fare free effective April 2 until further notice.

For any passes that have not been activated, please hold on to them as they can be used for a future benefit month once fare collection resumes.

Passes for the April benefit month that were activated before OCTA went fare free on April 2 can be credited with one-day passes by contacting OCTA’s customer service directly at 714-560-6282.

Please log into your account to make any necessary adjustments to your order.

Fare Collection has been suspended for the following agencies:
King County Metro

There are no return or credits allowed by the agency.
ORCA covers multiple agencies (Everett Transit, Kitsap, King County, Pierce Transit, Sound Transit and all Washington State Ferries)

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Beginning with the June benefit the normal return policy is back in effect and the agency currently does not accept returns and members will not be asked to participate in a benefit poll.

Prior April- May Benefit Polls

May Benefit Month:

Members received a communication and link to the poll below via email with options for their May benefit month order.

To help with the processing of the May benefit month order, we asked members to complete the following poll by 9 am on Tuesday, April 28, 2020:

WageWorks PATH Smartlink May 2020 Benefit

If members do not complete the May benefit month poll by 9 am on Tuesday, April 28,2020, their May order will be cancelled and credited back to their WageWorks account for use towards a future benefit month once funds are received by the transit agency.

These are the options members were provided:

At this time, are you interested in receiving your PATH SmartLink product for the May benefit month?

If you answer yes, it is recommended to tap your card in a PATH station (at a vending machine or turnstile) by May 15th.

For PATH SmartLink Customer Service, please email SmartLinkService@panynj.gov.

To pause all future orders (including June), you’d need to login to your WageWorks account or contact WageWorks directly for their assistance.

1. Yes, please load the May product to my SmartLink card.
2. No, please credit my WageWorks account to use funds for a future month.

April Benefit Month:

Members received a communication and link to an April benefit month order poll via email. The April benefit month poll ended on Monday, March 30, 2020.

If a member did not complete the poll by 8am on Monday, March 30, 2020, their April order was cancelled and will credited back to their WageWorks account once funds are received for the agency.

The members were provided for their April benefit month were:

At this time, are you interested in receiving your PATH SmartLink product for the April benefit month?

If you answer yes, it is recommended to tap your card in a PATH station (at a vending machine or turnstile) by April 15th.

For PATH SmartLink Customer Service, please email SmartLinkService@panynj.gov.

if you’re unsure which option to select, here’s the difference between the "no" options presented.
If you select the option to credit your WageWorks account, PATH would return your funds to WageWorks so they could add a credit your WageWorks account.
If you select the option to hold the order, PATH would NOT return the funds to WageWorks so that you could receive your product from PATH later. You’d receive your product load at a later date mutually determined by WageWorks and PATH.

Please be reminded that a SmartLink Card can only hold a maximum of six products: three different types products and two of each type. For example: if you already have two 40-trip products on your card, a third 40-trip product would not fit onto the card. If you have ample product, we recommend selecting the second option: “No, please credit my WageWorks account.” To pause all future orders (including May), you’d need to login to your WageWorks account or contact WageWorks directly for their assistance.

1. Yes, please load my April order.
2. No, please credit my WageWorks account.
3. No, please hold my order for a future benefit month.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Regional Transit Service (RTS) is fare free effective March 19 through April 29. You can find additional information here.

For any passes that have not been activated, please hold on to them as they can be used for a future benefit month.

31-Day passes that were activated before RTS went fare free can be returned to WageWorks by April 27 for credit for the remaining value on the bus pass, which will be applied to your WageWorks account once the funds are received from the transit agency.

To ensure we can process your credit accurately, please complete the WageWorks Special Handling Form which you can find here. If you are unable to print the form from your location, you will find details for returning passes without a Special Handling Form here.

Members with a May order will receive a credit on their WageWorks account that can be used towards a future benefit month.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency does not accept returns. However, ticket-books do not expire. They can be used for future benefit months.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Return UNUSED passes/tickets to WageWorks by the 20th of the benefit month for credit. Passes must be connected to the carrier card for credit.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Santa Monica Big Blue Bus has suspended fare collection until further notice. You will find additional information here.

Members with a May order will receive a credit on their WageWorks account that can be used towards a future benefit month.

As Santa Monica Big Blue Bus does not have a specific date they will resume fare collection, please consider your needs for future benefit months and login to your account and update your election accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

April ticketbook dates have been extended. The agency does not accept returns.

Member's must MAIL (NOT IN PERSON!) passes directly to SEPTA & they will provide WageWorks with a prorated refund. Along with the pass, the member must include their name, mailing address and a copy of the WageWorks insert received with their pass.

100% credit - Passes returned before the 1st of the benefit month.
50% credit - Passes returned by the 10th of the benefit month.
25% credit - Passes returned by the 20th of the benefit month.

Passes need to be MAILED to:
SEPTA Refunds, 9th Fl
1234 Market St.
Philadelphia, PA 19107

Credits may be issued back on members' travel wallet accounts on their Key cards. The travel wallet can be used for the following:

Transpass : Includes members riding any SEPTA vehicles EXCEPT for travel on the trains (regional rail).
Travel wallet funds may be used to purchase a weekly Transpass or for daily travel. Daily travel would be charged $2.00 per ride, $1.00 per transfer and draw down from the travel wallet.
Travel wallet can also be used towards the future purchase of a monthly pass.

Trailpass : includes participants riding the trains (regional rail).
Travel wallet funds can be used to purchase a weekly Trailpass or can be used for future purchase of a monthly pass.

Customers who purchased the above passes on Key Cards will need to contact the SEPTA Key Call Center at 1-855-567-3782. (Number listed on the back of Key Card), and request that the pass product be removed.
A pro-rated refund will be placed in their Travel Wallet, calculated from the last date the pass was used. The Call Center is available Mon-Fri 6:00am-8:00pm, and weekends 8:00am-6:00pm.

Member's must MAIL (NOT IN PERSON!) passes directly to SEPTA & they will provide WageWorks with a prorated refund. Along with the pass, the member must include their name, mailing address and a copy of the WageWorks insert received with their pass.

100% credit - Passes returned before the 1st of the benefit month.
50% credit - Passes returned by the 10th of the benefit month.
25% credit - Passes returned by the 20th of the benefit month.

Passes need to be MAILED to:
SEPTA Refunds, 9th Fl
1234 Market St.
Philadelphia, PA 19107

Credits may be issued back on members' travel wallet accounts on their Key cards. The travel wallet can be used for the following:

Transpass : Includes members riding any SEPTA vehicles EXCEPT for travel on the trains (regional rail).
Travel wallet funds may be used to purchase a weekly Transpass or for daily travel. Daily travel would be charged $2.00 per ride, $1.00 per transfer and draw down from the travel wallet. Travel wallet can also be used towards the future purchase of a monthly pass.

Trailpass : includes participants riding the trains (regional rail).
Travel wallet funds can be used to purchase a weekly Trailpass or can be used for future purchase of a monthly pass.

Customers who purchased the above passes on Key Cards will need to contact the SEPTA Key Call Center at 1-855-567-3782. (Number listed on the back of Key Card), and request that the pass product be removed.
A pro-rated refund will be placed in their Travel Wallet, calculated from the last date the pass was used. The Call Center is available Mon-Fri 6:00am-8:00pm, and weekends 8:00am-6:00pm.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Return unused 40 Trip Ticket-Books to WageWorks by the 5th of the benefit month for credit.

  • 40 Trip Ticket-Books can be returned in full or in 10 Trip Ticket-Book increments.
  • No return on single 10 or 50 Trip Ticket-Book orders.


Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks, we will not be able to issue credit. We also may not be able to return the pass back to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use".

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

SMART has suspended fare collection until further notice. You will find additional information here.

Members with an order will receive a credit on their WageWorks account that can be used towards a future benefit month.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

As SMART does not have a specific date they will resume fare collection, please consider your needs for future benefit months and login to your account and update your election accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Members with a July monthly pass may continue to use their July pass throughout the month of August.

Members who had a July monthly pass and an August monthly pass order will be credited for their July order.

Beginning with the July monthly pass, return unused passes to WageWorks by the 20th of the benefit month to receive a credit on your account for use toward a future benefit month .

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

For unredeemed passes:

If a pass is not redeemed, the member will receive a full credit for the unredeemed pass once funds are received form the agency.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Due to the impact of COVID-19 in the US, Statue Cruises temporarily closed effective Monday, March 16, 2020 until further notice, updates will be provided on the Statue Cruises website.

All Statue Cruises refund requests must be submitted at the following link – www.statuecruises.com/refunds. Refund requests will be processed in due course no earlier than fourteen days from the submission date.

For the most up to date information please visit - facebook.com/statuecruises, facebook.com/statuelibrtynps, twitter.com/StatueLibrtyNPS or twitter.com/statuecruises.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

March and April monthly fares are not valid for credit or refunds.

If the member was in the middle of a monthly pass and stopped commuting due to COVID-19 restrictions, please call TAP customer service at 1.866.827.8646 and request a pro-rated reload of the pass.

Monthly passes will ‘fall off’ if the pass is not used. If this occurs, please contact TAP directly and the pass will be reloaded for another month.

The stored value does not expire.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

TrekExpress is fare free until further notice.

Members with a May order will receive a credit on their account that can be used towards a future benefit month.

The agency currently does not accept returns. If this changes the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Tri- Rail has suspended fare collection until further notice - no tickets and passes are required. As of March 28, Tri- Rail began providing a reduced train schedule. You will find additional information here.

Members with a May order will receive a credit on their WageWorks account that can be used towards a future benefit month.

All April passes were uploaded to the members' Tri-Rail Easy Rider Smartcard as a credit for a future benefit month when fare collection resumes.

Tri-Rail will continue to monitor reports and keep WageWorks updated of any additional changes. Please contact Tri-Rail Easy Smartcard at 1-800-TRI-RAIL(874-7245) if you should have any further questions.

As Tri-Rail does not have a specific date they will resume fare collection, please consider your needs for future benefit months and login to your account and update your election accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Monthly Paper Passes must be returned to WageWorks for credit by the 5th of the benefit month.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Stored value or pass election orders loaded to a member’s Ventra Card cannot be returned to WageWorks for a credit to the member’s account.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

April passes may be returned to WageWorks for full credit if Postmarked by April 3rd and received by WageWorks no later than April 8th.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

NON-EXPIRED vouchers can be returned to WageWorks for credit. Please be sure to only return WageWorks issued vouchers.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Electronically fulfilled Smartcard. Funds on the card do not expire. Any member who cannot ride for a particular month can use those funds for a future month. Benefits may be suspended and returned to WageWorks by WMATA based by the participants request. Participant must request this action be taken by WageWorks.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

WestCAT- Western Contra Transit Costa Authority is fare free until further notice.

Members with a May order will automatically receive a credit on their account that can be used towards a future benefit month.

The agency currently does not accept returns. If this changes the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

 

Questions

If you have additional questions about the MTA's new Fair Payment System (OMNY), please visit the OMNY website.

 

Parking Providers

Please contact your parking provider for credit, depending on your provider that credit may remain on your account with them to be used in a future month, or be sent back to WageWorks and we will credit your account for use in a future month.

LA Metro is waiving the monthly parking permit fees for April. As such the funds will be returned to the members account as a credit to use for a future month.

Members need to contact the parking provider by April 1st to close their parking account on April 30th. This will cancel their May 2020 parking election. Colonial Parking will return the funds back to WageWorks and once the funds are received a credit will be issued to their WageWorks account to be used for an upcoming election.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to cancel with the garage by March 29th. If member cancels with the garage by their deadline March 29th. Nexus will convert their April payment as a credit on their account.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.