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Coronavirus Commuter Communication

As the coronavirus (COVID-19) situation develops, we are working diligently to ensure continuity for your commuter benefit. We have assembled a response team and are working closely with all transit and parking providers. We have developed this site to share the most current policies from each of our provider partners. Keep in mind that a provider’s policy with us may be different from what you find on the provider’s own website.

Upcoming Orders:




 

Instructions on how and where to return your WageWorks issued pass that you are unable to use:

Please review the detailed return policies for all Transit agencies below in the “Agency Policies” section. Following those policies, you can download and complete a Special Handling Form and mail your pass and the completed form to WageWorks.

If your pass needs to be returned to WageWorks for credit, please follow the detailed instructions listed below.
The address to mail your pass depends on which carrier you use. UPS and FedEx DO NOT deliver to PO Boxes.

*For questions regarding returns or refunds for Transit and Parking products purchased with your WageWorks Commuter Card or WageWorks Voucher, please contact the agency where you purchased the product. WageWorks cannot provide refunds for their products.

*If your transit agency indicates ‘no returns’, please do not send us your pass(es) as we will not be able to credit your account or send back your pass(es), but check back frequently as we are updating these policies if agencies publish exceptions to their normal return policy.

*If you are unable to print the Special Handling Form, return the pass and the original mailer to WageWorks at the address indicated above.

*If you no longer have the original mailer and you cannot print the Special Handling Form, please return the pass to WageWorks with the following information – we NEED this information in order to find you in our system and process your credit. Info about you -

Info about your pass -

Returned Pass Processing and Account Credit Timeline

As the COVID-19 situation develops, WageWorks is working diligently to process all returned passes.

 

If you have:

Please review the detailed return policies for all transit agencies below in the “Agency Policies” section. Any funds returned to us by the Transit agency will be credited to your account and can be used for future orders.

That election can be converted to a credit for use in a future month. Please login to your account here and submit a $0.00 claim for April or a partial claim amount for March. Be sure to choose ‘no receipt provided’ and submit. *Please note it could take up to a week before you will see the credit on your Commuter dashboard.

Please contact your parking provider for possible credit. Depending on your provider, that credit may remain on your account with them to be used in a future month (and you may adjust a future order as needed), or be sent back to WageWorks and we will credit your account for use in a future month.

There is no action needed. The funds loaded to your card will be there for use when you can use them again.

For questions regarding returns or refunds for Transit and Parking products purchased with your WageWorks Commuter Card, please contact the agency where you purchased the product. WageWorks cannot provide refunds for their products.

If you need to make changes to pending elections, please login to your account and make updates as necessary.

There is no action needed, vouchers can be used for up to six (6) months. If you need to make changes to pending elections, please login to your account and make updates as necessary.

For questions regarding returns or refunds for Transit and Parking products purchased with your WageWorks Voucher, please contact the agency where you purchased the product. WageWorks cannot provide refunds for their products.

Please contact your vanpool provider for possible credit and we will credit your account for any funds returned to us by the provider.

Please login and update your order accordingly. Consider using the ‘Manage Calendar’ feature which allows you to schedule your order for future months.

 

Parking Provider Update

We are prepared to process any refunds that come back from Parking providers and create a credit on your WageWorks account.

Depending on the Parking provider, you may have the ability to request a credit be applied to your account at the parking provider, that can be applied in the future.

Uber and Lyft Update

Due to the impact of COVID-19 in the US, Uber and Lyft have removed the UberPool and Lyft Lines option from their apps. Therefore the WageWorks Commuter Card can no longer be used for Uber and Lyft. Updates will be provided as received.

Agency Policies

Please note that we will continue to add agencies to this list. We will also continue to update the return pass policies if they change in the coming days.

Passes returned to WageWorks must be POSTMARKED before the 1st of the benefit month. Passes postmarked before the 1st will be credited to the member. WageWorks Transit vouchers can be returned for credit if it is within the benefit month.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

Alexandria Dash: No Returns

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

New Refund Policy for Monthly Passes/ Multi-Ride Passes, if you cancel before the ridership month begins you will receive a full value refund minus a 25% cancellation fee. If you cancel on the 1st through 10th of the ridership month you will receive a refund for 25% of the pass value (50% of pass value & minus 25% cancellation fee). If you cancel on the 11th of the ridership month or later no refund will be issued. If one or more rides have been taken no refund will be issued for Multi Ride Passes.

For questions reading credits members should contact Amtrak directly at 1-800-872-7245 and ask to speak with the Support Desk, Refund Department or Customer Relations for assistance.

The member has to provide the reservation number and advise the agent that it is a Wageworks reservation.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Beaver County Transit Authority is going fare free effective April 9 through April 30.

For any passes that have not been activated, please hold on to them as they can be used for a future benefit month.

Beaver County is currently determining their process for April passes that were activated and used from April 1 through April 8. Once we are provided an update from the transit agency, we will communicate that information to you.

You can find additional information here.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

April monthly passes must be received by WageWorks no later than April 10th for credit. Any monthly passes received after April 10th will receive no credit. No credit on Two-Hour Pass Books.

The general policy is no returns. Bloom Bus is suspended service as of 3/17/2020. We are currently determining credits for April elections.

Members may return March passes to the Blue & Gold Fleet ticket office for a prorated refund. Members must indicate they received their pass through WageWorks.
The member's WageWorks account will credited the prorated amount.

April passes may be returned to WageWorks for full credit if Postmarked by April 1st.

Please be sure to only return passes sent to you by Wageworks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by Wageworks we will not be able to issue credit.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Seattle Monorail has suspended service. April orders will be credited back to the members account once WageWorks receives the funds from the transit agency.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Members can return 30-day rolling paper passes activated Before March 29 directly to the Cincinnati Metro Sales Office to receive a replacement pass for the remaining unused days.

Mail passes to:
Cincinnati Metro Sales Office
120 E. Fourth Street
Cincinnati, OH 45202

For passes that have not been activated, please hold on to them as they can be used for a future benefit month.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Return UNUSED monthly passes or tickets to WageWorks by the 20th of the benefit month.

Please be sure to only return passes sent to you by Wageworks. DO NOT return passes purchased directly from the transit agency.
If you return a pass that was not mailed to you by Wageworks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

Please be advised in response to COVID-19, anyone who has purchased a pass for April under the Clipper umbrella should not tag or use their card if they are interested in receiving a refund. Clipper will proactively work with the Transit Operators to process a credit directly to Wage Works for the unused pass. Wage Works will credit accounts once Wage Works receives the refund from Clipper.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Port Authority of Allegheny County – ConnectCard has announced that Monthly pass holders will be offered a prorated amount for members unused portion for the March and April benefit months. Port Authority will be checking all usage and issuing the credit to WageWorks to be applied to the members accounts. Port Authority is still working on additional details on the prorated amount. Members do not need to do anything except to stop using their ConnectCards. There is no credits available for Stored Value products as the cash value does not expire.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Accepts returns only on the Monthly Passes by the 10th of the benefit month. Do not return the 31 day passes.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Dart is going fare free for the entire month of April.

As a result, members a will automatically receive a credit on their account for their April order that can be used towards a future benefit month.

Please discard passes received for the April benefit month.

Dart is currently determining their process for passes for the May benefit month. Once we are provided an update from the transit agency, we will communicate that information to you.

You will find additional information here.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Return UNUSED passes/tickets to WageWorks by 20th of the benefit month for credit.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes the return pass policy will be updated accordingly.

If you have purchased a pass that you now can’t use, please contact Foothill Transit directly. Please call 800-RIDE-INFO (743-3463) or email comment@foothilltransit.org to get You will need to provide the 16-digit number on the back of your TAP card.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Due to the impact of COVID-19 in the US, Greater Portland Transit District is offering free fares for the entire month of April.
WageWorks will not fulfill your April order, and you will receive a credit on your account for use towards a future benefit month.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Monthly passes for April can be returned to WageWorks for credit if Postmarked by April 1st. Ticket books do not expire so they cannot be returned.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

La Crosse MTU has stopped fare collection. The April orders will be credited back to the members account once WageWorks receives the funds from the transit agency.

The Return Pass Policy is currently under review with the Transit Agency.

10 trips can be returned by the 20th of the benefit month. No returns on 31-day passes.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

March and April monthly fares are not valid for credit or refunds.
If the member was in the middle of a monthly pass and had to stop using due to COVID-19 restricting their travel. Please call TAP customer service at 1.866.827.8646 and request a pro-rated reload of the pass.
Monthly passes will ‘fall off’ if the pass is not used. If this occurs please contact TAP directly and the pass will be reloaded for another month. Stored Value does not expire.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

No Pass Return to WageWorks Directly. This is a Direct Payment product - all returns and lost pass inquiries must be directed to LIRR Mail & Ride at 718-217-5477 and follow the prompt.
April’s monthly ticket should be arriving in the members’ mailbox by March 23rd . If a member intends to return the ticket, they have to return the yellow section in the enclosed envelope ensuring that the return ticket address shows through the envelope window. Members should not remove the ticket from the clear seal. If LIRR receives the ticket back prior to April 2nd , they will not charge the member’s account for the ticket. Any tickets received after April 3rd will be billed and then refunded back to the members’ account after LIRR receives the ticket. There will be no $10 fee for either case.
May’s ticket production will be on April 14th, if a member does not intend to use May’s ticket they should go online at www.mailandride.com to skip May’s ticket no later than April 10th.

Lompoc Transit is providing service free of charge for the month of April.

Once WageWorks receives the funds from the agency, any member with an April order will receive a credit on their account to use for a future benefit month.

We understand that some staff have purchased April monthly commuter shuttle passes and will not be using them due to either driving to work, working remotely or being on furlough.

As a result, to receive credit against a future order shuttle order, return your pass to the transportation department by Friday, April 10,2020 to:

Ann & Robert H. Lurie Children’s Hospital of Chicago
Department of Transportation & Parking
225 E. Chicago Ave, Box 71
Chicago, IL 60611
Please make sure to include your name, employee number and department when returning your pass.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Madison County Transit is providing service free of charge for the month of April. Once WageWorks receives the funds from the agency, any member with an April order will receive a credit on their account to use for a future benefit month.

Members with a March monthly pass may continue to use the pass throughout April.
Members who had a March monthly pass and an April monthly pass order will be credited for their April order.

Beginning with the April monthly pass , members can return unused pass to WageWorks by the 20th of the benefit month to receive credit on their account.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

April passes may be returned to WageWorks for full credit if Postmarked by April 3rd and received by WageWorks no later than April 8th.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

WageWorks MUST receive April passes by April 6th. Passes that come in after April 6th will NOT be credited and will be returned to members.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

For the April benefit month please keep your MBTA Perq Charliecard. If there is no usage on the card for the April benefit month MBTA will provide a credit. There needs to be NO usage on the card for the credit to be issued. MBTA recommends to leave the Perq card at home to avoid any inadvertent taps. Any usage will result in no credit.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Used March Monthly Passes
For the March benefit month. Monthly passes will be credited on a percentage basis depending on the date of returned. Metra does not allow any credit after the 18th day of the month. WageWorks will follow the postmark as the date returned and following with Metra's updated policy will mark all passes postmarked Monday March 16th as being returned as Friday March 13th. Metra will not take back 10-trips.

Date Percentage Refunded to Customer (%)
1 100%
2 85%
3 80%
4 75%
5 70%
6 65%
7 60%
8 55%
9 50%
10 45%
11 40%
12 35%
13 30%
14 25%
15 20%
16 15%
17 10%
18 5%
19 0%

Intact Unused March and April Monthly Passes
Return INTACT Unused WageWorks issued Monthly passes to WW for credit by the 25th of the benefit month. If the invoice is no longer attached to the pass members will receive a prorated amount. NO REFUNDS for 10-Trips, Link-up or PlusBus passes.
Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The MTA does not provide refunds for MetroCards while the transit system continues to operate. WageWorks imposes the same restrictions.

Unlimited-Ride MetroCards

If you haven’t started using your Unlimited-Ride MetroCard, you can keep it for future use. It can be used anytime until the expiration date on the back of the card.

If you started using your Unlimited-Ride MetroCard, unfortunately it cannot be paused once it’s been activated, and the MTA and WageWorks does not provide refunds or credits for any period of time the card is not used.

Pay-Per-Ride MetroCards

If you have money left on a Pay-Per-Ride full fare MetroCard, that value will remain on the card until the expiration date on the back of the card.
Any value on the card when it expires can be transferred to a new card at no additional cost. A member can make this transfer at any MetroCard Vending Machine (MVM) within 30 days prior to the cards expiration date.
Additionally, the member has up to a year after the expiration date on the card to transfer the balance at a booth, MVM or by mailing it in to MetroCard Customer Claims.
There are no cash refunds for the remaining value on Pay-Per-Ride MetroCards, a replacement card is issued by MetroCard Customer Claims.

Premium MetroCards (PMC)

There are no refunds for your Premium TransitChek MetroCard. The card will remain active until you cancel your order. To cancel your order, please go online and do so by the order cutoff date.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

No Pass Return to WageWorks Directly. This is a Direct Payment product - all returns and lost pass inquiries must be directed to Metro-North Mail & Ride at a 511; from Connecticut, 877-690-5114; or out of area 877-690-5116 and follow the prompt. Hours are Monday – Friday, from 6:30 AM to 5 PM
If a member does not plan on traveling in April, they can return their April Mail & Ride monthly ticket for a full refund as long as the ticket remains sealed in the clear pouch. Using the yellow envelope provided, a member can mail their April ticket back for a full refund. Because we expect a large number of returns this month, please allow 5-6 weeks for your refund to be processed. NOTE: Partial refund will be issued for any Mail & Ride tickets that are returned back with an opened seal.
For eTIX customers
If you don’t plan on traveling in April, you can return your April Mail & Ride eTix on or around March 25th, after the ticket is delivered to your Ticket Wallet.
IMPORTANT: DO NOT ACTIVATE YOUR APRIL TICKET.
To return and self-refund your ticket, go to ACTIONS and select REFUND from the drop-down menu.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

As of March 20, Mid Mon Valley Transit Authority is offering free rides on all buses until further notice.
They will continue running their normal schedule until March 29. Beginning March 30, they will begin running a reduced schedule. You can find more information here.

April orders will be fulfilled as usual. Any member with a monthly pass needs to return it in exchange for 10-Trip ticket books. These ticket books do not expire.

To exchange a monthly pass:

The member should call the Transit Center at 724.489.0880 or stop by the Transit Center located at 1300 McKean Ave., Charleroi, PA, 15022.

At this time, their hours of operation are Monday through Friday, 8:30 am to 4:30 pm.

Midtown Bus/Community Transit suspended all bus services effective April 4 until further notice.

For April, members can return UNUSED passes/ticket-books to WageWorks for credit. These returns must be received by the 20th of the benefit month. Ticket-books need to be full.

For those that want to keep their passes/ticket-books, the expiration for unused passes/ticket-books will be extended for 30 days once services resume.

As Midtown Bus/Community Transit does not have a specific date they will resume services, please consider your needs for the May benefit month and login to your account and update your election accordingly.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Unused coupons can be returned to WageWorks for credit.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Monthly Passes must be returned (and received by WageWorks - NOT Postmarked) by the 15th of the benefit month for credit. No Returns on 10-Trips.
New Jersey Transit will not accept direct returns from members. Members should not reach out to New Jersey Transit.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The MTA does not provide refunds for MetroCards while the transit system continues to operate. WageWorks imposes the same restrictions.

Unlimited-Ride MetroCards

If you haven’t started using your Unlimited-Ride MetroCard, you can keep it for future use. It can be used anytime until the expiration date on the back of the card.

If you started using your Unlimited-Ride MetroCard, unfortunately it cannot be paused once it’s been activated, and the MTA and WageWorks does not provide refunds or credits for any period of time the card is not used.

Pay-Per-Ride MetroCards

If you have money left on a Pay-Per-Ride full fare MetroCard, that value will remain on the card until the expiration date on the back of the card.
Any value on the card when it expires can be transferred to a new card at no additional cost. A member can make this transfer at any MetroCard Vending Machine (MVM) within 30 days prior to the cards expiration date.
Additionally, the member has up to a year after the expiration date on the card to transfer the balance at a booth, MVM or by mailing it in to MetroCard Customer Claims.
There are no cash refunds for the remaining value on Pay-Per-Ride MetroCards, a replacement card is issued by MetroCard Customer Claims.

Premium MetroCards (PMC)

There are no refunds for your Premium TransitChek MetroCard. The card will remain active until you cancel your order. To cancel your order, please go online and do so by the order cutoff date.

Discontinued routes – April Monthlies and 10 trips – Must be Postmarked by April 15th and returned to WageWorks for credit to the member’s account for use toward a future order once funds are received from the Transit agency.

Continuing routes – April Monthlies – Must be Postmarked by April 15th and returned to WageWorks for credit to the member’s account for use toward a future order once funds are received from the Transit agency.

10 trips and 40 trips – are extended 30 days beyond their expiration date.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

As of April 1, 2020, Niagara Frontier Transportation Authority (NFTA) has suspended fare collection until further notice.

Additionally, effective Sunday, April 12, NAFTA is moving to summer schedules, eliminating school service. Members can check their schedule here.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Fare Collection has been suspended for the following agencies: Community Transit, King County Metro, Kitsap Transit, Pierce Transit, and Sound Transit. ORCA will be reviewing the usage on members ORCA cards and will be providing prorated credits. Currently Washington State Ferries and Everett Transit are still collecting fares.
ORCA is currently reviewing what they are doing for the April orders.
No return, or credits allowed by agency. ORCA covers multiple agencies (Everett Transit, Kitsap, King County, Pierce Transit, Sound Transit and all Washington State Ferries)

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Members received a communication and link to the poll below via email with options for their April benefit month order.

As companies move to remote work in response to COVID-19, members may have questions about their PATH SmartLink Transit benefit for April.

To help with the processing of April benefit month orders, members were asked to complete the following poll by 8am on Monday, March 30, 2020:

WageWorks Transit Benefits for April 2020

If a member does not complete the poll by 8am on Monday, March 30, 2020, their April order will be cancelled and credited back to their WageWorks account.

These are the options members were provided:

At this time, are you interested in receiving your PATH SmartLink product for the April benefit month?

If you answer yes, it is recommended to tap your card in a PATH station (at a vending machine or turnstile) by April 15th. For PATH SmartLink Customer Service, please email SmartLinkService@panynj.gov. If you’re unsure which option to select, here’s the difference between the "no" options presented. If you select the option to credit your WageWorks account, PATH would return your funds to WageWorks so they could add a credit your WageWorks account. If you select the option to hold the order, PATH would NOT return the funds to WageWorks so that you could receive your product from PATH later. You’d receive your product load at a later date mutually determined by WageWorks and PATH. Please be reminded that a SmartLink Card can only hold a maximum of six products: three different types products and two of each type. For example: if you already have two 40-trip products on your card, a third 40-trip product would not fit onto the card. If you have ample product, we recommend selecting the second option: “No, please credit my WageWorks account.” To pause all future orders (including May), you’d need to login to your WageWorks account or contact WageWorks directly for their assistance.

1. Yes, please load my April order.
2. No, please credit my WageWorks account
3. No, please hold my order for a future benefit month.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Coach USA (Rockland/Red & Tan) has suspended all bus services effective April 4 until further notice.

The agency does not accept returns. However, ticket-books do not expire. They can be used for future benefit months once services resume.

As Coach USA (Rockland/Red & Tan) does not have a specific date they will resume service, please consider your needs for future benefit months and login to your account and update your elections accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Return UNUSED passes/tickets to WageWorks by the 20th of the benefit month for credit. Passes must be connected to the carrier card for credit.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The Return Pass Policy is currently under review with the Transit Agency.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

April ticketbook dates have been extended. The agency does not accept returns.

Member's must MAIL (NOT IN PERSON!) passes directly to SEPTA & they will provide WageWorks with a prorated refund. Along with the pass, the member must include their name, mailing address and a copy of the WageWorks insert received with their pass.

100% credit - Passes returned before the 1st of the benefit month.
50% credit - Passes returned by the 10th of the benefit month.
25% credit - Passes returned by the 20th of the benefit month.

Passes need to be MAILED to:
SEPTA Refunds, 9th Fl
1234 Market St.
Philadelphia, PA 19107

Credits may be issued back on members' travel wallet accounts on their Key cards. The travel wallet can be used for the following:

Transpass : Includes members riding any SEPTA vehicles EXCEPT for travel on the trains (regional rail).
Travel wallet funds may be used to purchase a weekly Transpass or for daily travel. Daily travel would be charged $2.00 per ride, $1.00 per transfer and draw down from the travel wallet.
Travel wallet can also be used towards the future purchase of a monthly pass.

Trailpass : includes participants riding the trains (regional rail).
Travel wallet funds can be used to purchase a weekly Trailpass or can be used for future purchase of a monthly pass.

Customers who purchased the above passes on Key Cards will need to contact the SEPTA Key Call Center at 1-855-567-3782. (Number listed on the back of Key Card), and request that the pass product be removed.
A pro-rated refund will be placed in their Travel Wallet, calculated from the last date the pass was used. The Call Center is available Mon-Fri 6:00am-8:00pm, and weekends 8:00am-6:00pm.

Member's must MAIL (NOT IN PERSON!) passes directly to SEPTA & they will provide WageWorks with a prorated refund. Along with the pass, the member must include their name, mailing address and a copy of the WageWorks insert received with their pass.

100% credit - Passes returned before the 1st of the benefit month.
50% credit - Passes returned by the 10th of the benefit month.
25% credit - Passes returned by the 20th of the benefit month.

Passes need to be MAILED to:
SEPTA Refunds, 9th Fl
1234 Market St.
Philadelphia, PA 19107

Credits may be issued back on members' travel wallet accounts on their Key cards. The travel wallet can be used for the following:

Transpass : Includes members riding any SEPTA vehicles EXCEPT for travel on the trains (regional rail).
Travel wallet funds may be used to purchase a weekly Transpass or for daily travel. Daily travel would be charged $2.00 per ride, $1.00 per transfer and draw down from the travel wallet. Travel wallet can also be used towards the future purchase of a monthly pass.

Trailpass : includes participants riding the trains (regional rail).
Travel wallet funds can be used to purchase a weekly Trailpass or can be used for future purchase of a monthly pass.

Customers who purchased the above passes on Key Cards will need to contact the SEPTA Key Call Center at 1-855-567-3782. (Number listed on the back of Key Card), and request that the pass product be removed.
A pro-rated refund will be placed in their Travel Wallet, calculated from the last date the pass was used. The Call Center is available Mon-Fri 6:00am-8:00pm, and weekends 8:00am-6:00pm.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Due to the impact of COVID-19 in the US, Shortline (Coach USA) temporarily suspended all services effective Saturday, April 4. All Ticket-Book expiration dates will be extended once services resume.

As Shortline (Coach USA) does not have a specific date they will resume service, please consider your needs for the May benefit month and login to your account and update your election accordingly.

Return unused 40 Trip Ticket-Books to WageWorks by the 5th of the benefit month for credit.

  • 40 Trip Ticket-Books can be returned in full or in 10 Trip Ticket-Book increments.
  • No return on single 10 or 50 Trip Ticket-Book orders.


Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks, we will not be able to issue credit. We also may not be able to return the pass back to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use".

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Members with a March monthly pass may continue to use their March pass throughout the month of April.

Members who had a March monthly pass and an April monthly pass order will be credited for their April order once WageWorks receives the funds from the agency.

Beginning with the April monthly pass, return unused passes to WageWorks by the 20th of the benefit month to receive a credit on your account for use toward a future benefit month .

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"


South Shore Line has Extended the MARCH Monthly Ticket Refund Request Period - Members may seek a prorated refund on a March pass

MONTHLY PAPER TICKETS:
To request a pro-rated refund for your March monthly ticket, members must mail their ticket and include their name, address, and phone number to the following address:

NICTD
Attention: Laura
503 N. Carroll Ave.
Michigan City, IN 46360-5026

The letter must be postmarked by April 8, 2020, to be eligible for a credit to your WageWorks account.

APP ELECTRONIC TICKETS:
To request a pro-rated refund for your digital March/April monthly ticket, please email App Support. You can do this via the app by selecting "More" from the Menu, and "Email App Support" under the "HELP" section.

Your app request must be received by April 8, 2020, to be eligible for a refund.

The SSL will be adhering to its monthly refund policy for ticket usage, which is consistent with other refund policies in the industry.

  • If you receive your pass directly from WageWorks, a credit will be processed on your WageWorks account once the funds are received from the agency.
  • If your pass was purchased with a WageWorks Commuter Card, the funds will be returned to your card.

For March passes that were used Metrolink will be offering a prorated credit. To receive the credit the March pass must be returned back to WageWorks by April 10th .
Along with the returned pass the member must include the following:
1. Date the Metrolink pass was last used.
2. The return paper ticket with ‘Void’ written on the ticket.
For unredeemed March or April passes:
If a pass is not redeemed, the member will receive a full credit for the unredeemed pass.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

March and April monthly fares are not valid for credit or refunds.

If the member was in the middle of a monthly pass and stopped commuting due to COVID-19 restrictions, please call TAP customer service at 1.866.827.8646 and request a pro-rated reload of the pass.

Monthly passes will ‘fall off’ if the pass is not used. If this occurs, please contact TAP directly and the pass will be reloaded for another month.

The stored value does not expire.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Beginning Saturday, March 28 and effective until further notice, Tri- Rail began providing a reduced train schedule. During this time, Tri-Rail services will be fare FREE - no tickets and passes will be required.

All April passes will be uploaded to the members' Tri-Rail Easy Rider Smartcard as a credit for May or a time when Tri-Rail can assure that train service is back to normal.

Tri-Rail will continue to monitor reports and keep WageWorks updated of any additional changes. Please contact Tri-Rail Easy Smartcard at 1-800-TRI-RAIL(874-7245) if you should have any further questions.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Monthly Paper Passes must be returned to WageWorks for credit by the 5th of the benefit month.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Stored value or pass election orders loaded to a member’s Ventra Card cannot be returned to WageWorks for a credit to the member’s account.

Please note:

  • Active passes can be converted to value by selecting the ‘convert’ option within the user’s Ventra account.
  • Passes remain in queue until activated by member.
  • Passes are only activated when tapped at a rail station or on a bus, so if you do not need to ride CTA using one of these passes, simply save your Ventra Card with inactive passes until things return to normal. You can log in to your account online to see if you have any active or inactive passes.
  • All Ventra stored account balances and passes - remain available for use up to 18 months without activity. Please remember, Ventra Transit Value and/or inactive passes do not become dormant until 18 months transpire without any use.


* Your April order was fulfilled. For future orders, please login to your account to make any necessary adjustments.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

April passes may be returned to WageWorks for full credit if Postmarked by April 3rd and received by WageWorks no later than April 8th.

Please be sure to only return passes sent to you by WageWorks. DO NOT return passes purchased directly from the transit agency. If you return a pass that was not mailed to you by WageWorks we will not be able to issue credit. We also may not be able to return the pass to you.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

NON-EXPIRED vouchers can be returned to WageWorks for credit. Please be sure to only return WageWorks issued vouchers.

Please click here to download a copy of the Special Handling Form. For additional details as well as alternative instructions if you are unable to print at home to return your WageWorks issued pass, please refer to section above titled "Instructions on how and where to return your WageWorks issued pass that you are unable to use"

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

Electronically fulfilled Smartcard. Funds on the card do not expire. Any member who cannot ride for a particular month can use those funds for a future month. Benefits may be suspended and returned to WageWorks by WMATA based by the participants request. Participant must request this action be taken by WageWorks.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

The agency currently does not accept returns. If this changes, the return pass policy will be updated accordingly.

 

Questions

If you have additional questions about the MTA's new Fair Payment System (OMNY), please visit the OMNY website.

 

Parking Providers

Please contact your parking provider for credit, depending on your provider that credit may remain on your account with them to be used in a future month, or be sent back to WageWorks and we will credit your account for use in a future month.

LA Metro is waiving the monthly parking permit fees for April. As such the funds will be returned to the members account as a credit to use for a future month.

Members need to contact the parking provider by April 1st to close their parking account on April 30th. This will cancel their May 2020 parking election. Colonial Parking will return the funds back to WageWorks and once the funds are received a credit will be issued to their WageWorks account to be used for an upcoming election.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to cancel with the garage by March 29th. If member cancels with the garage by their deadline March 29th. Nexus will convert their April payment as a credit on their account.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.

Members need to contact the parking garage directly. Parking providers will only allow members to make decisions on credits or refunds.