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Support & FAQ


  • How do I submit a mileage claim?

    It’s easy! Submit your mileage claims along with a Pay Me Back form, or with an Explanation of Benefits (EOB). Claims need to match the mileage reimbursement to a service and its date.

    Please include the following information with your mileage claim:

    • Date of Service
    • Type of Service (e.g., doctor visit, trip to pharmacy)
    • Actual Mileage and Rate (e.g., 16 miles round trip @ $0.20/mile)
    • Total Amount Requested (e.g., 16 x 0.20 = $3.20)

    The IRS determines the mileage reimbursement rates for healthcare based on the date the service is incurred. As of January 1, 2019, mileage for travel to/from eligible healthcare services is $0.20 per documented mile. Many web-based mapping tools (e.g., Google Maps, Mapquest) can calculate your mileage.

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