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Support & FAQ


  • How long after I make a purchase or receive a service can I wait to submit my claim/reimbursement request?

    It's always a good idea to file a claim as soon as possible. Depending on your program and the nature of your claim, time limits vary. Once your plan year is over (it’s usually the end of the calendar year, but check with your employer to be sure), you may still be able to request reimbursement for a certain amount of time, called a run-out period.

    Requests for reimbursements need to be filed before the end of the run-out period for your plan or during the grace period, if applicable. You need to incur all expenses prior to the end of the plan year. If your employer offers you a grace period, you have an additional 2½ months after the end of the plan year to incur expenses. If your employer offers you the carryover option, you may carry over up to $500 in your account to the next plan year.

    Check your plan year end date by logging into your WageWorks account. Check the Dashboard tab to see both the Use It By date as well as the Claim It By date for each of your benefit accounts.

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