Support & FAQ


  • What information is needed to get a claim approved?

    To make sure your claims are processed quickly, please make sure that your receipts and documentation include the following five pieces of information:

    1. Patient's Name: The name of the person who received the service or for whom the item was purchased for. For retail store purchases, this information may be excluded.
    2. Provider's Name: The provider that delivered the service or where the item was purchased.
    3. Date of Service: The date on which services were provided or the item was purchased.
    4. Type of Service: A detailed description of the service provided or item purchased. A bag tag is sufficient for prescriptions.
    5. Cost: The amount you paid for the service or product and/or the portion that is not reimbursed through your insurance carrier.

    Please note that not every claim is approved.

    Was this answer helpful to you? YesNo