Support & FAQ

You have ninety (90) days from your termination date to use your card to access the transit funds remaining in your account. After 90 days, you forfeit any pre-tax funds left in your transit account when you leave your employer, although you are refunded any remaining post-tax funds at the end of the ninety (90) day period. If you think a change may be coming, the best thing to do is log into your log into your WageWorks account and adjust your elections as soon as possible.

Note: Commuter Credits are pre-tax funds that were not used for an intended benefit month. Credits can be a result of an unused returned pass to the transit agency, an unclaimed Pay Me Back expense, or the unused balance from a previous commuter program. Under this commuter benefit, commuter credits are used to offset future pre-tax deductions. Since the participant cannot place any more orders due to their departure from the company, commuter credits are forfeited to the employer.