Support & FAQ

Commuter Card

  • What should I do if my Card wasn't loaded as it should have been?

    It depends on the type of Commuter Transit benefit program your employer has selected. Please contact your employer to confirm the type of program your company has in place.


    If your employer has the Commuter Order Model or the Commuter Express benefit program, funds are available on your WageWorks Commuter Card by the 20th of the month prior to the benefit month.


    If your employer has the Commuter Account Model, funds are available on your WageWorks Commuter Card within forty-eight (48) hours after WageWorks has received notification from your employer that payroll deductions have been made.


    For all types of Commuter Transit benefit programs, Log into your WageWorks account to confirm that you made an election for the applicable benefit month.

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