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Support & FAQ

Healthcare Card

  • Why do I need to submit a receipt after using my WageWorks® Healthcare Card?

    You may need to submit a receipt when using your card because we weren’t able to automatically verify that the transaction was for an eligible expense. When you use your card, we first attempt to automatically verify your transaction. If we are unable to do so, you will be asked to submit your receipt to verify the transaction, as IRS rules require that all expenses be eligible.

    The good news is that it is easy to verify expenses using our EZ Receipts app on your mobile device. Or you can simply submit a receipt online or fax it, whichever is easier for you. Here are the three ways you can submit a receipt:

    1. Download the WageWorks EZ Receipts® mobile app. Log into your WageWorks account using the mobile app, and click “Submit New Receipt.” Follow the prompts to take photos of your receipts and save them should any of your card transactions require verification.
    2. Log into your WageWorks account. Click "Submit Receipt or Claim" and follow the prompts to upload digital copies of receipts.
    3. Download and print out the Card Use Verification Form Complete the form and submit it via fax (877-353-9236) or mail (Attn: Claims Administrator, PO Box 14053, Lexington, KY, 40512), along with copies of your itemized receipts for the card transactions listed on the form. Please do not send us your original receipts, as you will need these for your records.

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