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Support & FAQ

Healthcare Card

  • Why has my WageWorks® Healthcare Card been suspended?

    The most common reason why your WageWorks Healthcare Card is suspended is because you’ve exceeded the 90-day window for verifying a card transaction.

    While most WageWorks Healthcare Card transactions are automatically verified, some require additional manual verification to make sure that the card is being used to pay for an eligible expense. Learn more about card use verification here.

    WageWorks will notify you if your card transaction cannot be automatically verified and provide you with card use verification instructions. You have 90 days from the transaction date to verify your transaction before your card is suspended.

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