EMPLOYER SITE GUIDANCE
The Employer Site is your portal to monitor and manage your benefits program. The site provides you with the ability to add new participant qualifying events, view participant account details and to download various reports. This Guide provides you with an in-depth review of the functionality on the site.
- Client Admin Guide (COBRA/DB) (pdf)
- Client Website User Guide (COBRA/DB) (pdf)
- Participant Website User Guide (COBRA/DB) (pdf)
- Standard Eligibility Report (pdf)
- Client & Participant Experience Summary Deck (pdf)
- Client & Participant Experience Guide (pdf)
EDUCATIONAL WEBINARS
Website Webinar- Open to all employers and brokers, this webinar demonstrates how to access the web portal, add and view participant data, access reports and utilize the case management tool.
The live training sessions are hosted every Tuesday and Thursday at 1 p.m. Central Time. Click here to access a training session and enter your name. We recommend you log in a few minutes early to allow for any browser updates that may be required.
EMPLOYER EDUCATION VIDEOS
We want to make your transition to WageWorks as smooth as possible. Watch these quick educational videos to learn how easy it is to process events and new employees, keep tabs on your account activity with reports and case management, know what to expect when invoices arrive, and peek inside the participant experience and learn about the outstanding service we provide.
PARTICIPANT COMMUNICATIONS
COBRA
- COBRA Initial Rights Notice Sample
- COBRA Election Notice Sample
- Cancellation Notice Sample
- Rate Change Notice for Electing Participants Sample
- COBRA Open Enrollment Notice Sample
- Continuation Coverage Premium Monthly Notice Sample
- Participant ACH Confirmation Sample
- ACH Enrollment Form Sample
- Direct Bill Monthly Invoice Sample
- Retiree/Direct Bill Open Enrollment Notice Sample
- Participant ACH Confirmation Sample
- ACH Enrollment Form Sample
HIPAA Sample Letters (Additional Fees Apply)