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General Information
Most Processes are managed by WageWorks
WageWorks Processes
Metrolink Customer Service
It isn’t likely that you will need to contact the Metrolink Customer Service Department. All customer questions should be directed to WageWorks Customer Service at 1-877-924-3967.
Program Rules
The WageWorks Commuter Prepaid MasterCard is issued by The Bancorp Bank, member FDIC, pursuant to license by MasterCard International Incorporated. Card can be used at qualified locations everywhere Debit MasterCard is accepted. Card cannot be used cash access or at ATMs.
The WageWorks Visa Prepaid Commuter Card is issued by The Bancorp Bank, member FDIC, pursuant to a license from Visa U.S.A. Inc. Card can be used at qualified locations wherever Visa debit cards are accepted. Card cannot be used at any ATM or for cash access.
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Order Timeline
The timeline of events is as follows: