Frequently Asked Questions

TAP is a durable plastic card that contains state-of-the-art smart chip technology designed to improve your transit experience. While not a pass in itself, the TAP card allows you to electronically purchase and load various passes from participating regional and local agencies, Stored Value or a combination of both.

TAP cards are currently accepted on Antelope Valley Transit Authority (AVTA), Baldwin Park Transit, Beach Cities Transit, BurbankBus, Carson Circuit, City of Monterey Park Spirit Bus, Compton Renaissance Transit Systems, Culver CityBus, Foothill Transit, GTrans (Gardena), Glendale Beeline, Huntington Park Transit Unlimited, LA County Department of Public Works, LADOT Transit, Long Beach Transit, Los Angeles World Airports (LAWA), Metro, Montebello Bus Lines, Norwalk Transit System, Palos Verdes Peninsula Transit Authority, Pasadena Transit, Santa Clarita Transit, Santa Monica Big Blue Bus, and Torrance Transit.

You can obtain a TAP card through WageWorks, online at taptogo.net, by phone at 866.TAPTOGO, at one of over 400 TAP vendor locations, or from TAP vending machines located at Metro Rail and Metro Orange Line Stations.

TAP cards can hold different types of passes, transfers, zone passes and Stored Value for seamless travel throughout the greater Los Angeles area.

Yes, the WageWorks Commuter Card can be used to load a TAP card

Simply tap your card on the TAP target of the bus farebox/validator or station turnstile/validator. A “beep” and a message on the display will confirm your card is valid. You are now free to board the bus or train.

Yes, you can use an existing TAP card. You MUST update the WageWorks site with your TAP card number or we will not be able to load your order, or we will load whatever card is in the system

There is a $5 replacement card fee

If your card stops working, it may be either damaged or defective. You can call the WageWorks customer service center at 877.924.3967 and request a replacement card or you can obtain a replacement at any TAP vendor locations. Metro can transfer funds from the old card to the new one for cards obtained at a Metro Service Center. For cards obtained at a retail vendor, you must call the TAP service center at 866.TAPTOGO (866.827.8646) for any necessary transfers.

You need to tap your card by the 15th of the month, or the EZ transit pass will expire.

The TAP service center can be reached by calling 866.TAPTOGO (866.827.8646)