See How It Works
General Information
The TAP card is a smartcard onto which participants can electronically load:
Metro passes
TAP participating regional and local transit system passes
EZ transit passes
Stored Value
or any combination of the four
If a participant registers their card, it provides increased security against loss or theft because the card can be deactivated and replaced with the value remaining at the time of deactivation for a $5 fee.
Participants can Balance Protect their card by going to taptogo.net or calling 866.TAPTOGO (866.827.8646)
TAP Customer Service
The TAPTOGO Customer Service number is 866-TAPTOGO (866.827.8646)
If a participant receives a card that is not working or a TAP Customer Service Representative says there is nothing loaded to the card, they should call WageWorks Customer Service. WageWorks will work with TAP to get funds on the card or if necessary mail out a new card.
Important Reminder: Participant can obtain a TAP card at any TAP vendor locations. The TAP call center can transfer funds from the expiring card to the NEW one for cards obtained at a Metro Service Center. For cards obtained at a vendor location, participant must contact the TAP call center at 866-TAPTOGO for any necessary transfers. Important Reminder: Participant MUST update the WageWorks site with their NEW TAP card number or WageWorks will not be able to load their order to the NEW card. This can be accomplished by logging into the WageWorks site or calling WageWorks customer service.
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Order Timeline
The timeline of events is as follows:
The WageWorks Commuter Prepaid MasterCard is issued by The Bancorp Bank, member FDIC, pursuant to license by MasterCard International Incorporated. Card can be used at qualified locations everywhere Debit MasterCard is accepted. Card cannot be used cash access or at ATMs.
The WageWorks Visa Prepaid Commuter Card is issued by The Bancorp Bank, member FDIC, pursuant to a license from Visa U.S.A. Inc. Card can be used at qualified locations wherever Visa debit cards are accepted. Card cannot be used at any ATM or for cash access.