Support & FAQ

Reimbursements

  • How will I be reimbursed?

    Your reimbursement options are usually determined by your employer. To view or change your reimbursement options:

    • Log in to your WageWorks account
    • Click on Profile below your name in the upper right hand corner
    • Click on Reimbursement Method on the left

    If your employer provides reimbursement information on your behalf, you will see a message with instructions for changing your reimbursement options. If you don't see this message, you may enter your bank information to have reimbursements deposited directly into your bank account or have a check mailed to you. Don't forget to click Save Changes.

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  • How do I get paid back for Dependent Care expenses?
    The easiest way to submit a receipt is to use the WageWorks® EZ Receipts® mobile app. With this handy app, you can use your mobile device to take and store photos of your receipts and submit them for reimbursement. You can even have your dependent care provider sign receipts using your mobile device. You can also submit digital copies of receipts by logging into your WageWorks account.
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  • Can HRA funds be used for my dependent's expenses?
    It depends on the terms of your employer's HRA plan. Your employer's plan may permit you to be reimbursed from your HRA for healthcare expenses incurred by your dependents, or your employer's plan may limit the use of HRA funds to only those expenses incurred by you. We recommend that you refer to your employer's HRA plan materials or contact your HR representative/benefit administrator.
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  • How much will my HRA be?
    Your employer has set an annual limit for your HRA. Log into your WageWorks account to see your HRA limit or ask your employer about the maximum amount made available to you under your particular HRA.
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  • How will I be reimbursed for fitness expenses?
    In most cases, you file a claim for reimbursement along with your receipts. Depending on how your employer has designed the Fitness Reimbursement Program, you may be reimbursed through automatic payroll payments or by check. Please contact your employer for claim reimbursement forms and payment details.
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  • How do I know which expenses are eligible for my Fitness Reimbursement program?

    Your employer determines which expenses are eligible for reimbursement. Typical eligible expenses include:

    • Gym, fitness center/studio, health club, swim & tennis club memberships and fees
    • Fitness and nutrition counseling
    • Fitness and sports classes/lessons
    • Personal trainer sessions
    • Martial arts instruction
    • Sports league or team fees
    • Weight loss and smoking cessation programs, including memberships
    • Yoga, Pilates, and meditation classes
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  • How will I be reimbursed for tuition expenses?
    In most cases, you file a claim for reimbursement along with payment receipts and documentation that confirms your course participation and grade. Depending on how your employer has designed the Tuition Reimbursement Program, payments may be issued directly to your school or program, or you may be reimbursed through automatic payroll payments or by check. Please contact your employer for claim reimbursement forms and payment details.
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  • How much can I get reimbursed for using the Tuition program?
    Your employer determines your tuition reimbursement limit and which expenses are eligible for reimbursement. Please contact your employer for details about your specific program.
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  • How long do I have to deposit my check from WageWorks?
    The check issued by WageWorks is valid 180 days from the issue date. You can find this date on the check.
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