Support & FAQ

Transit

  • When can I enroll in, change, or cancel my enrollment in my Commuter Transit Account?
  • What is a Commuter Transit Account?
  • How does a vanpool work?

    A vanpool can be organized by a company or by an individual. An eligible vanpool has seating for 6 or more adult passengers. Fifty percent of a vanpool seating capacity is used for employee transport, and 80 percent of the mileage is to transport employees.


    You can use your Commuter Vanpool Account to pay your vanpool provider directly or get reimbursed for vanpool expenses you pay out of pocket.

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  • What happens to the money in my Commuter Transit Account when I leave my employer?
  • What happens to the money in my Commuter Transit Account when I leave my employer and I have a Pay Me Back claim pending?
  • Can I get my transit pass automatically every month?
    Yes! It's easy to automatically receive your transit pass each benefit month. Log into your WageWorks account and select "Every Month" when you make your transit pass election. Keep in mind that you can change the monthly frequency or type of pass you receive by logging into your account and changing your pass election settings.
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  • How do I enroll in a Commuter Transit Account?
  • How do I place a commuter transit order?
    It's easy! Log into your WageWorks account and click the Place Your Order button under Commuter Transit Account.
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  • Can I pay for park-and-ride and transit separately?
    Yes! Per IRS regulations, you can use up to $255 per month pre-tax for qualified parking expenses, such as those for park-and-ride, and you can use up to $255 per month pre-tax for qualified transit expenses. All you have to do is sign up for both a Commuter Parking Account and a Commuter Transit Account, and you can save up $510 pre-tax per month on qualified commuting expenses.
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  • How much can I contribute to my Commuter Transit Account each month?
  • How do I use my Commuter Transit Account to pay for eligible transit expenses?
  • What kinds of expenses are not covered by my Commuter Transit Account?
  • Why can’t I see my Commuter Transit Account on the WageWorks EZ Receipts(R) mobile app?
  • How do I find transit agencies in my area?

    It’s easy! Log into your WageWorks account to find a transit agency in your area.
    If you are new to WageWorks, you should first register for your WageWorks account:

    1. Go to Employee Registration
    2. Select "Enroll in Commuter"
    3. Click the "Transit" button to review your options
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  • When will I receive my transit pass?
    You will receive your transit pass in the mail before the first day of the benefit month. For example, a November pass will arrive during the last week of October.
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  • What happens if I miss my deadline to place my transit order for next month?
    Sorry, if you miss the deadline you need to wait until the following month to place your order again.
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  • What do I do if I haven’t received my transit pass?

    First, log into your WageWorks account to make sure that you placed your order on time and that you provided the correct home mailing address. Missed order deadlines and incorrect home mailing addresses are the most common reasons why people don’t receive their transit passes.


    If you met your order deadlines and provided the correct home mailing address but your transit pass was not delivered on time, you can be reimbursed for your order. Please call WageWorks Customer Service at 1-877-924-3967.

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  • What do I do if my Premium TransitChek® MetroCard® is not working?

    If your Premium TransitChek® MetroCard® is damaged and does not work, you can have a replacement card mailed to you. Just log into your WageWorks account or call WageWorks Customer Service at 1-877-924-3967. Or you can pick up a replacement card by stopping by our office at:


    TransitChek
    1460 Broadway, 5th Floor,
    New York, NY 10036

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  • Why haven't funds been loaded to my WageWorks® Commuter Card?

    It depends. It could be that you didn’t place your order correctly, or you missed the deadline for placing orders for the month, or more time is needed for your funds to show up on your card.


    Log into your WageWorks account to check your card balance and make sure you placed your order correctly and met the order deadline.

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  • How do I change my Smart Card order?

    It's easy. Log into your WageWorks account and click on the smart card order you wish to change. If there is no option to change the order, you need to cancel the current order and place a new order. Be sure to keep your smart card available in case you need to re-enter your card’s serial number when you create your new order.


    If you have questions about your smart card, we recommend that contact the transit agency that issued it.

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  • What happens to the money on my WageWorks Commuter Card when I leave my employer?

    It depends on the type of Commuter Transit Account your employer has set up. If you have a prefunded account, you have 90 days after you leave your job to use the money on your WageWorks Commuter Card to place orders. If you don’t have a prefunded account and you leave your employer, there won’t be any money on your card to use to place orders. Ask your employer what kind of account your have.


    If you think a change may be coming, please log into your WageWorks account and update your elections appropriately.

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  • How much can I contribute to my Commuter Vanpool Account each month?
  • How do I use my Commuter Vanpool Account?
  • How do I enroll in a Commuter Vanpool Account?
  • What kind of vehicle must be used for transportation to and from work in order to be considered a vanpool?

    The vehicle must have a seating capacity of at least six adults, not including the driver. At least 80% of the vehicle's mileage must be for:

    1. Transporting employees between their residences and their place of employment; and
    2. Used on trips during which the number of employees transported for work be at least 50% of the adult seating capacity, not including the driver.

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  • When can I enroll in, change, or cancel my enrollment in my Commuter Vanpool Account?
  • What happens to the money in my Commuter Vanpool Account when I leave my employer?
  • What happens to the money in my Commuter Vanpool Account when I leave my employer and I have a Pay Me Back claim pending?
  • How long do I have to submit a claim for reimbursement for my Transit Pay Me Back election?
    You must submit your claim for reimbursement within 180 days from the last day of the benefit month. So if you elected a Pay Me Back election for the month of March, you will have until the end of September to file a claim.
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  • What happens if I do not submit a claim for my Transit reimbursement within 180 days?
    Funds that are not claimed within 180 days are turned into a credit and used to reduce the pre-tax portion of future elections while you are an active employee. Under IRS regulations, reimbursed expenses “must be substantiated within a reasonable amount of time. An expense substantiated… within 180 days after it has been paid will be treated as having been substantiated within a reasonable amount of time.”
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