Support & FAQ

Payments

  • How do I sign up for direct deposit?
  • What is the wait time for direct deposits to show up in my bank account?
  • What are my payment options for my Dependent Care FSA?

    There two ways you can use the funds in your Dependent Care FSA:

    • Pay My Provider. You can arrange to have your dependent care provider paid directly.
    • Pay Me Back. You can be reimbursed for eligible dependent care expenses you pay out of pocket.
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  • What are my payment options for my Commuter Parking Account?
  • What if I park at a park-and-ride lot, but want to pay for a bus pass separately?
    It's simple! Sign up for both a Commuter Parking Account and a Commuter Transit Account. With both accounts, you can be reimbursed for up to $250 per month for qualified parking expenses and up to $130 per month for qualified transit expenses.
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  • What are my options to pay for expenses with my FSA?

    There are several ways you can use the funds in your Healthcare FSA:

    • You can use the WageWorks® Healthcare Card associated with your Healthcare FSA to pay for eligible healthcare products and services.
    • You can arrange to have your healthcare provider paid directly from your Healthcare FSA.
    • You can also be reimbursed for the eligible expenses you pay out of pocket.
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  • What is Card Use Verification (or CUV)?

    CUV stands for Card Use Verification. It's a request for an itemized receipt to verify that a card transaction is eligible.


    IRS rules dictate that all card transactions must be verified for eligible expenses. When card transactions can’t be verified automatically, you will receive a CUV, and you’ll need to submit an itemized receipt to verify the transaction. We know it’s a pain, but it's necessary to help you and your employer comply with IRS regulations.


    WageWorks will notify you if the transaction cannot be automatically verified and provide you with instructions for next steps. You have 90 days from the transaction date to verify your transaction. After 90 days, your WageWorks® Healthcare Card will be suspended.


    Here’s a quick and easy way to keep your card from being suspended. Use the WageWorks EZ Receipts mobile app to snap and save photos of receipts. You can submit them right away or store them for future use. That way, if you receive a CUV, you have digital copies of your receipts at your fingertips.

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  • What's the process for validating card transactions?

    There are three ways to verify your card transactions:

    1. Download the WageWorks EZ Receipts® mobile app. Log into your WageWorks account using the mobile app, and click “Submit New Receipt.” Follow the prompts to take photos of your receipts and save them should any of your card transactions require verification.
    2. Log into your WageWorks account, click "Submit Receipt or Claim" and follow the prompts to upload digital copies of receipts.
    3. Download and print out the Card Use Verification Form. Complete the form and submit it via fax (877-353-9236) or mail (Attn: Claims Administrator, PO Box 14053, Lexington, KY, 40512), along with copies of your itemized receipts for the card transactions listed on the form. Please do not send us your original receipts, as you will need these for your records.

    Regardless of the method you choose to submit your receipts or documentation, you will need to include these five key pieces of information:

    1. Patient's Name: The name of the person who received the service or for whom the item was purchased. For retail store purchases, this information may be excluded.
    2. Provider's Name: The provider that delivered the service or where the item was purchased.
    3. Date of Service: The date on which services were provided or the item was purchased.
    4. Type of Service: A detailed description of the service provided or item purchased. A bag tag is sufficient for prescriptions.
    5. Cost: The amount paid for the service or product and/or the portion that is not reimbursed through your insurance carrier.
    Please note that credit card receipts typically do not provide the required five pieces of information and will not meet the criteria for card use verification.

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  • What are my payment options with my HRA?
    There are several ways you can use the funds in your HRA:
    • You can use your WageWorks® Healthcare Card associated with your HRA to pay for eligible healthcare products and services.
    • You can arrange to have your healthcare provider be paid directly from your HRA.
    • You can also be reimbursed for eligible expenses you pay out of pocket.
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  • How can I pay for my commuter expenses with my account?
  • How do I pay for my Vanpool with my account?
  • What are my payment options with my HSA-compatible FSA?

    There are three ways to use your HSA-Compatible FSA to pay for dental and vision care expenses:

    1. Pay Me Back. You can have funds deposited directly into your bank account or a check mailed to reimburse you for eligible expenses you've already paid.
    2. Pay My Provider. You can arrange for your service provider to be paid directly from your account.
    3. Pay by Debit Card. Depending on your employer’s plan, you may use the convenient WageWorks Healthcare Card associated with your account to pay for eligible dental and vision care products and services. This smart card knows which account to draw money from first—your HSA-Compatible FSA or your HSA.
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  • How long is a check issued by WageWorks valid?
    Checks issued by WageWorks are valid for 180 days from the issue date, which you can find printed on the check.
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