Metro Go To Card

General Information

Metro (styled as METRO) is a light rail and bus rapid transit system which serves the Minneapolis-St. Paul metropolitan area. As of 2014, the system consists of three lines (Blue, Green and Red) connecting Downtown Minneapolis and St. Paul with Bloomington and Minneapolis-St. Paul International Airport, with several extensions in planning stages. The system is operated by Metro Transit for the Blue and Green Lines and by the Minnesota Valley Transit Authority for the Red Line.

The Go-To card is a contactless smart card used to pay fares for bus, light rail, and commuter rail lines operated by Metro Transit and other transit agencies in the Twin Cities area of Minnesota.

A GoTo Card can hold up to a maximum of two passes and/or $400 of stored value.  If your WageWorks order causes you to exceed either of these two maximums, your order will be rejected.  Your WageWorks account will then be credited all pre-tax funds which can be put toward the cost of future commuter elections.  Any post-tax funds will be returned to you.  Your ongoing election will be cancelled to avoid a credit/rejection cycle. Please keep in mind it is up to you to monitor all card balances.

The Go-To readers always use a pass first to pay the fare. If additional fare is required, the reader will automatically deduct the correct amount from any stored value on the card or pass.

Lost or stolen cards:

Contact Metro Customer Relations at 612-373-3333 or visit a Metro Transit Service Center immediately so the card can be deactivated. If the card is registered, you will receive a replacement card that contains the same value that your original card had at the time it was reported lost, minus a $5 replacement fee.  To ensure future elections are loaded to the correct card, please make sure to update your ongoing WageWorks election with your new card number.

Order Timeline 

The timeline of events is as follows:

1. Your WageWorks order is cutoff by your Employer cutoff date.
2. If you’ve selected aWageWorks Visa® Prepaid Commuter Card or a WageWorks MasterCard® Prepaid Commuter Card, your funds will load to your card by the 20th
3. Once your WageWorks Commuter Card has loaded you can fund your Go-To Card at any time.
4. If you’ve ordered Direct Load your order will be placed and funded to your card by no later than the last day of that month.  However, the order is usually placed on or around the 20^th of the previous month (e.g. November 20^th for the December benefit month).
5. If your Direct Load order is rejected due to an incorrect serial number or because your order has exceeded the pass/stored-value maximum; your credit will be processed by no later than the last day of that month. Future Go-To Card elections will be cancelled.  You will have until your designated deadline to make any necessary changes to your order and re-enroll.

The WageWorks Commuter Prepaid MasterCard is issued by The Bancorp Bank, member FDIC, pursuant to license by MasterCard International Incorporated. Card can be used at qualified locations everywhere Debit MasterCard is accepted. Card cannot be used cash access or at ATMs.

The WageWorks Visa Prepaid Commuter Card is issued by The Bancorp Bank, member FDIC, pursuant to a license from Visa U.S.A. Inc. Card can be used at qualified locations wherever Visa debit cards are accepted. Card cannot be used at any ATM or for cash access.