The WageWorks® Commuter Card is like a pre-paid debit card. It’s the quick and easy way to pay for qualified public transit and parking expenses from your WageWorks Commuter Transit Account. Use it at transit agency ticket vending machines, ticket windows, and transit agency ordering websites.
You can use your pre-tax dollars to fund your card (up to $255 for transit and up to $255 for parking, or both!). You may have your card reloaded from your account automatically on the 20th of the month prior to each benefit month (for example, on June 20 for your July benefit month). Or you can manually reload your card from your account. If you choose to reload your card manually, you need to do so before the 10th of the month prior to your benefit month.
You use your WageWorks Commuter Card just like you use a debit card—just swipe and go. Use it at transit agency ticket vending machines, ticket windows, and transit agency ordering websites. If you have to choose between a debit or credit option when using your card at a ticket vending machine, choose “credit.” If you choose “debit,” you’ll be asked for a personal identification number (PIN), and your Commuter Card doesn’t have a PIN.
If you’d like to add an optional PIN to your Commuter Card, please call WageWorks Customer Service at 1-877-924-3967. You can then use your card as you would use a debit card at participating merchants by selecting the “debit” payment option and entering your PIN. Please note that you can’t use your Commuter Card at ATMs or to receive cash back at merchants.
It depends on the type of Commuter Transit benefit program your employer has selected. Please contact your employer to confirm the type of program your company has in place.
If your employer has the Commuter Order Model or the Commuter Express benefit program, funds are available on your WageWorks Commuter Card by the 20th of the month prior to the benefit month.
If your employer has the Commuter Account Model, funds are available on your WageWorks Commuter Card within forty-eight (48) hours after WageWorks has received notification from your employer that payroll deductions have been made.
For all types of Commuter Transit benefit programs, Log into your WageWorks account to confirm that you made an election for the applicable benefit month.